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Configuring external guest settings in the RingCentral
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Last updated on February 16, 2022
RingCentral App: Configuring External Guest Controls
Guests are users who don’t work at your company. The RingCentral app guest experience comes in two varieties:
- Guests that you and your co-workers invite to a team conversation
- External users that invite you and your co-workers to a team on their company account
Guests are indicated with an orange bubble in your Contacts list, and they’re added once they’re invited to create a RingCentral account. In a conversation, there’s a guest section on the right pane where you can see members of that conversation who are invited as guests.
External guest settings allow RingCentral app admins to:
- allow or block new messages from external guests.
- manage the external company domains and personal email addresses that are allowed to initiate conversations with company users.
Configuring external guest settings
- Go to Settings via the left navigation bar.
- Click the Administration tab in the left pane.
- Under External guest settings, toggle the External guest communications setting on or off to control whether guests are allowed to start conversations with your coworkers.
- Click Manage at the far right of Domain allow/block list to manage which external company domains and personal email addresses have permission to initiate conversations with your users.
For more info about the domain allow/block list feature, visit Managing your domain allow/block list in the RingCentral app desktop and web.
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