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Managing your domain allow/block list in the
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As an admin, the RingCentral app’s domain allow/block list feature will enable you to decide who you want your users to communicate with externally. This is by either allowing or blocking external guest domain and webmail accounts.
To manage your domain/allow block list, navigate to Settings > Administration, and then click Manage at the far right of Domain allow/block list.
The External guest communications toggle lets you decide if you want to continue accepting external guests. Changing this toggle doesn’t affect the allow or block status of domains and webmail accounts already on the list. This means that if you turn this toggle off, guests on the allow list can still communicate with your users.
Note: Admins can change the allow or block status of domains and webmail accounts added on the list even when the External guest communications toggle is turned off.
Adding domain or email addresses to allow or block
1. Navigate to Settings via the left-hand navigation bar.
2. Click the Administration tab in the left pane.
3. Under External guest settings, click Manage at the far right of Domain allow/block list.
4. Click Add New.
5. Enter the domain or email address in the field provided.
6. Select whether to Block or Allow the domain or email address.
7. Click Add, then click Done.
The allow/block list displays external guest domains and email addresses in alphabetical order. An email address for webmail accounts (@gmail.com, @outlook.com, etc.) will show one account, but that account could have multiple users.
Domains and email addresses without RingCentral accounts can’t be added.
Allowing or blocking domain or email addresses
Once you’ve added a domain or email address to the list, you can opt to change whether you want to allow or block it.
- Navigate to Settings via the left-hand navigation bar.
- Click the Administration tab in the left pane.
- Under External guest settings, click Manage at the far right of Domain allow/block list.
- Find the domain or email address by using the search function at the top or browsing through the list.
- Select Block or Allow at the far right of the domain or email address.
- Click Done.
Note: Changing the allow or block status of a domain or webmail account is not instantaneous. Depending on the account, it may take a few minutes up to an hour. Once the admin changes the status, they can leave the Administration settings page and check back later.
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