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Home > RingCentral app > Message 
Desktop & web

Attaching a file in a message in the RingCentral app
desktop and web 

Last updated on January 26, 2023
You can attach files to a message at any time. You can attach any type of file, including documents, images, or videos, as long as it’s under 5 GB.
 
Files can come from your computer, or from cloud storage services like Google Drive, OneDrive/SharePoint, Box, and Dropbox. The processes for attaching a file from your computer, Google Drive, OneDrive/SharePoint, Box, or Dropbox are all a little different. 
 
Note: Admins need to enable file sharing for the file source for it to appear on users' accounts. Go to Managing file sharing in the RingCentral app desktop and web to learn more.

Attaching a file from your computer

To attach a file from your computer without including a message, you can drag a file from your computer into the message field at the bottom of the app.
 
If you’d like to include a message along with your attachments, follow these steps:
  1. Go to Message in the left navigation bar, and select a conversation from the conversation list.
Navigate to Message
  1. Draft your message in the message field. (optional)
  2. Click the Attach file paperclip icon above the message field, then select Computer in the popup window.
Attach file
  1. Locate and select the files you want to add, then click Open to attach to the message.
  2. Once you’re ready to send, press Enter or Return on your keyboard, or click the Send icon to send your message.

Attaching a file from Google Drive

  1. Go to Message in the left navigation bar and select a conversation from the conversation list.
  2. Draft your message in the message field (optional).
  3. Click the Attach file paperclip icon above the message field, then select Google Drive.
  4. A window will appear, informing you that you must give RingCentral permission to access your files and remind you to enable popups in your browser. Click OK to continue.
Attach file
  1. Choose the Google account from which you’d like to import your files. 
  2. Sign in to your Google account.
  3. If this is your first time importing files from Google Drive, you will be prompted to allow RingCentral to access your Google account. Click Allow to continue.
  4. Locate and click on the files from your Google Drive that you’d like to attach to the message.
Attach file
  1. Click Select to attach the file(s).
  2. Once you’re ready to send your message, press Enter or Return on your keyboard, or click the Send icon to send your message.

Attaching files from OneDrive/SharePoint

  1. Go to Message in the left navigation bar and select a conversation from the conversation list.
  2. Draft your message in the message field (optional).
  3. Click the Attach file paperclip icon above the message field, and select OneDrive/SharePoint.
  4. A window will appear, informing you that you must give RingCentral permission to access your files and remind you to enable pop-ups in your browser. Click OK to continue.
Attach file
  1. Sign in to your Microsoft account that you created for OneDrive/SharePoint.
  2. If this is your first time importing files from OneDrive/SharePoint, you will be prompted to allow RingCentral to access your Microsoft account. Click Yes to continue.
  3. Locate, select, and open the file(s) from your cloud storage to attach to the message.
Attach file
  1. Click Open to attach the file(s).
  2. Once you’re ready to send your message, press Enter or Return on your keyboard, or click the Send icon.

Attaching a file from Dropbox

  1. Go to Messages in the left navigation bar and open a conversation.
  2. Draft your message in the message field (optional).
  3. Click the Attach file paperclip icon above the message field, and select Dropbox.
  4. A window will appear, informing you that you must give RingCentral permission to access your files and remind you to enable popups in your browser. Click OK to continue.
Attach file
  1. Sign in to your Dropbox account.
  2. Locate and click the file(s) from Dropbox that you want to attach to the message.
Attach file
  1. Click Choose to attach the file(s).
  2. Once you’re ready to send your message, press Enter or Return on your keyboard, or click the Send icon.

Attaching a file from Box

  1. Go to Messages in the left navigation bar and open a conversation.
  2. Draft your message in the message field (optional).
  3. Click the Attach file paperclip icon above the message field, and select Box.
  4. You will be redirected to sign in to your Box account.
  5. Locate and click the file(s) from Box that you want to attach to the message.
  6. Click the check icon to attach the file(s).
Choose files in Box
  1.   Press Enter or Return on your keyboard or click the Send icon to send your message.  
Attachments from Google Drive, OneDrive/SharePoint, Dropbox, and Box will appear as thumbnails, and you have the option to view those files in your browser. Click the View in browser icon to view the file and confirm that the attachment is correct.
Attach file
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