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Configuring message settings in the RingCentral app desktop and web
Last updated on March 29, 2022
Configuring Important Settings in the RingCentral App
The Message settings in the RingCentral desktop or web app is divided into two sections: Conversation list and Message thread.
To access your Message settings in the desktop and web app, click the Settings gear icon at the bottom left corner of the app, then click Message in the left pane.
Configuring conversation list settings
In the Conversation list section, you can change the number of conversations that appear in each section (direct, groups, and teams) of the left pane. You can also change which types of conversations show unread badge counts.
- Max conversations: Use the the dropdown menu to select the maximum number of read conversations the app will display in your conversation list (unreads will always display). This setting only applies to Teams and Direct message sections.
- New message badge count: Use the dropdown menu to choose which conversation types will display an unread badge counter. You can display an unread badge counter for the following:
- All new messages: If you select this option, a number badge will appear next to the contact name, team, or group name.
- Direct message and mentions only. If you select this option, a number badge will appear next to the contact name that you have messaged directly or on the group or team where someone has @mentioned you. The number badge will not appear for other unread messages under groups or teams. The group or team names will be bolded instead if you have unread messages from them.
Configuring message thread settings
In the Message thread section, you can configure Show link previews to toggle viewing link previews in a message.
Configuring guest notifications settings
In the Guest notifications section, you can configure Display guest indicators to toggle visual indicators for guests in conversations. This setting is turned on by default.
If the toggle is turned off, the guest pill will be removed from conversations, @mentions, and the Bookmarks page. This also removes the “(visible to guests)” text in the message input box in teams or conversations with guests. The guest banner will be removed in conversations that have guests or external users.
The guest pill will still display in the following locations even if Display guest indicators is turned off.
- Team profile
- Group profile
- User profile or mini profile
- Contact search result in the global search list
- All contacts tab in the Contacts page
Configuring Message settings for mobile
You can configure your Message settings in the RingCentral mobile app. The Message section in your app settings lets you choose whether you want to preview links in a message thread or display flags for external guests.
You can access the Message settings in the mobile app by tapping the menu icon at top left and tapping the Settings gear icon. Scroll through the page to find the the Message section and the following settings:
- Show link previews: Toggle on to enable preview of the page each time a link is sent in a message thread.
- Display flags for external guests: Toggle on to show hints and visual cues in conversations with guests outside your company.
- Hardware keyboard shortcuts (iOS only): Select your preferred shortcut for sending a message or inserting a new line of text when pressing enter using an external keyboard.
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