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Managing your messages in the RingCentral app
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Once you or someone else have posted a message in the conversation stream, there are several actions that you can take on a message, including the following:
- Editing a message you sent
- Deleting a message you sent
- Reacting to a post with emojis
- Forwarding a post
- Quoting another person’s message
- Pinning a message
- Bookmarking a message
- Creating a task from a message
Let’s learn more about each of these actions below. For information about creating a task from a message, visit Creating a task from a message in the RingCentral app desktop and web.
Editing a message
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Hover over your sent message and select the Edit post pencil icon that appears at far right.
4. Click into the message field and make any changes you’d like.
5. Once you’ve finished editing your message, press Enter or Return on your keyboard to save your changes.
Note: There is a different process for editing a file attached to a message. If you’d like to learn more about editing an attached file, visit Managing attached files in the RingCentral app desktop and web.
Deleting a message
1. Select a conversation from the conversation list.
2. Hover your mouse over the message you’d like to delete and select the More three-dot icon that appears at far right.
3. Click the Delete post trash can icon.
4. Click the Delete red button to finish deleting the message.
Note: If you’re deleting a message that only contains an attached file and no text, you can skip step two from the list above but follow the remainder of the process.
Forwarding a post
As a user, you can share messages and/or attachments from one conversation with others in another conversation. The forwarded post contains the original poster’s name, the team name, and a quote of the original message along with any included attachments. If the post was forwarded from a group conversation, the group conversation’s name will not be displayed and will only show as a “direct conversation”.
1. Select a conversation from the conversation list.
2. Hover over the message you want to share, then select the Forward message icon in the pop-up menu.
3. Enter the names or email addresses in the Members field.
4. Click Send.
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