Desktop & web
RingCentral app reference guide | RingCentral app
Last updated on September 29, 2021
Welcome Video SMB
The unified RingCentral app is a modern contextual and collaboration-centric app that combines all RingCentral MVP features in a single application. This means less toggling between different apps for a streamlined experience.
The main features of this unified app are:
Interacting with the RingCentral app
: Send and view messages via one-on-one, group, or team conversations.
: Start, schedule, or join online meetings.
: HUD, phone, fax, and text messaging.
: View, add, and sync contacts from Microsoft or Google.
Tasks and more
: Manage individual or shared tasks, events, files, and notes.
: Use external applications and services.
: Navigate to RingCentral MVP analytics portal (only available to admin).
: Set app preferences.
: Discover, Help, App info and feedback, and What’s new.
On the Message menu, you can:
Communicate with others one-on-one, in a small group, or in a team
Add GIFs and code snippets
Invite and communicate with guest users (users outside of your company) for free
Share links and files
Create and manage tasks for yourself or others
Share important events to keep your team members informed of your activities
via the left-hand navigation bar. Here, you can message your co-workers, customers, and partners.
: View or respond to messages from someone who’s calling your attention.
: Contains messages that have been marked to find later.
: Control your read and unread conversations.
: Allows you to view your favorite conversations in one section.
: Find one-on-one and group conversations.
: Find your active team conversations.
: Create a new conversations folder to group relevant conversations together.
: Use the rich text editor to access formatting options, such as bold, italic, bulleted list, and more.
: Attach a file from your computer or Google Drive.
: Select an emoji from the emoji menu by scrolling through or typing keywords into the search bar.
Share a GIF
: Select or search for a GIF you want to share.
: Create a new task.
: Create a new event.
: Create a new note.
New code snippet
: Create a new code snippet.
Hover over a message to see these options at the top right corner of the message:
: Quote a message and reply to inform others of which comment you’re responding to.
: Edit a message you sent.
: Click to use
Pin/Unpin, Bookmark/Remove bookmark, New task,
On the Video menu, you can:
Start, schedule, or join online meetings directly in the app
Host and join video meetings in HD quality from your computer or mobile device
Easily switch between your desktop and mobile device while in a meeting
Join audio through your computer or by dialing in using domestic and global numbers
Share your screen, record, and chat with other meeting attendees during a meeting
Share meetings with other attendees
Integrate your Microsoft or Google calendar to join and manage meetings scheduled in your calendar
via the left-hand navigation bar. Here, you can start, schedule, and join meetings as well as view meeting recordings.
You can do the following in a RingCentral Video meeting:
Turn on/turn off camera
Chat with other participants
Change settings, send feedback, and more
Film strip view
Active speaker view
Full screen/Back to window mode
You can also switch your RingCentral Video meeting between the desktop and mobile apps.
For more information, visit
Switching a RingCentral Video meeting between the RingCentral desktop and mobile app
On the Phone menu, you can:
Make or receive calls at any time locally or globally with service in over 100 countries
Use your carrier minutes, WiFi, or cellular data without dropping a call
Protect your data via RingCentral’s encrypted and redundant data networks
Send SMS and MMS text messages and online faxes
Review call logs, including missed calls, call recordings, and voicemails
Perform call controls such as call flip, call switch, call transfer, and call park
via the left-hand navigation bar. Here, you can manage head-up display (HUD), calls, voicemails, faxes, and text messages.
Making a call
There are several ways you can make a call in the RingCentral app.
icon at the top right
Hovering over an entry in the
section and selecting the
button at the far right
phone icon anywhere within the app
Placing a call via the
clock icon in the dial pad
Making a call using the dial pad
icon at the top right.
Enter the name or number of the person you’d like to call.
Leave the default outbound caller ID or select a new number in the
Click the call button to start the call.
: Listen to the voicemail.
: Show the transcript of the voicemail (if available).
: Call back the user.
: Send a text message.
: Delete the voicemail.
Add contact, Mark as read/unread, Download,
Incoming call controls
: Let the call ring until the caller hangs up or goes to voicemail.
: Send the call to voicemail.
: Answer the call.
Active call controls
: Mute or unmute your audio.
: Use the keypad.
: Configure microphone source, speaker source, and volume.
: Add a new call.
: Switch a voice call with a RingCentral user to a video call or share screen.
: Use the
Hold, Transfer, Record, Park,
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