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Am I using the latest RingCentral desktop and web app?
| RingCentral app
This article will help you identify and compare the different RingCentral apps and which one you’re using:
- RingCentral Classic app
- RingCentral app
RingCentral Classic app and the RingCentral app comparison
The RingCentral app (released May 7th, 2020) is the new default for all new customers and is available for existing customers to try out. While the RingCentral app may look and feel different than the RingCentral Classic app, you will be able to perform all key functions of the message, video, and phone features in the new app. But there are many enhancements and more to come.
Capabilities
|
RingCentral Classic
|
RingCentral app
|
Full messaging features (GIFs, emojis, formatting)
|
✔
|
✔
|
Full video capability (start / schedule / join)
|
✔
|
✔
|
Key phone features (Calls, voicemails, fax, sms)
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✔
|
✔
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Calendar integration (O365/Google)
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✔
|
✔
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Meeting switch
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✔
|
|
O365/Google contacts integration
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✔
|
|
Call to Video switch
|
✔
|
|
Themes
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✔
|
|
Dark mode
|
✔
|
|
Emoji reactions
|
✔
|
Now that we’ve reviewed some of the functional differences between the two apps, let’s review some of the key differences you’ll find in the UI with the latest RingCentral app.
RingCentral Classic
RingCentral app
The previous version of the RingCentral app has the 'Classic' verbiage embedded on the app logo. The latest RingCentral app has the 'R' logo.
RingCentral Classic
RingCentral app
When you open the new app, you’ll discover that the look and feel of the app are different compared to the previous version.
The main difference between RingCentral Classic and the new RingCentral app is the transfer of the main menu options in the bottom left-hand corner of the app to the side menu bar on the left-hand side. This bar contains the main features of the app, including Message, Video, Phone, and Contacts. Configuring preferences is also made easier with the Settings gear icon located in the bottom left corner of the screen.
RingCentral Classic
RingCentral app
At the top of the app, you will still find the global search, but with enhanced search features.
In the new version, left and right buttons are available for you to go back and forward to the pages that you have visited previously in the app.
A dial pad, next to the global search bar, is also a new feature in the latest version that allows you to easily make calls no matter where you are in the app. The New actions plus button beside the dial pad is also equipped with updated actions.
RingCentral Classic
RingCentral app
Clicking on your profile picture at the upper right-hand corner of the screen will still give you the same functionality of viewing and updating your profile and sharing your status.
RingCentral Classic
RingCentral app
If you're not already on the latest RingCentral app and would like to be, you can visit app.ringcentral.com to try out the new RingCentral app on the web or download the desktop version by visiting the downloads page here.
If you’d like to roll this out to your entire organization, however, please reach out to your RingCentral account manager to learn more.
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