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Enabling and using RingOut in the RingCentral app desktop and web

Last updated on April 29, 2022
The RingOut feature allows users who have an unstable internet connection to use a landline or a mobile phone to make phone calls while still utilizing the carrier services of RingCentral. 
Once the RingOut feature is enabled and set up, you can make a phone call using your RingCentral account by dialing the party you’d like to call in the RingCentral app, then take the call on the specified phone number.

Enabling RingOut

  1. Go to Settings via the left navigation bar.
  2. Click on the Phone tab from the left pane.
  3. Enable the toggle for the RingOut feature under Outgoing calls.
Enabling RingOut

Setting up RingOut

If this is the first time you’re enabling the RingOut setting, the RingOut number window will display for you  to set up a RingOut number after you enable RingOut. You can also configure your RingOut settings before enabling RingOut.
  1. Click Manage beside RingOut to select your RingOut number.
Click Manage
  1. Choose your RingOut number from one of the following:
  2. Tick the checkbox for Prompt me to press 1 before connecting calls to confirm connection before your RingOut call.
RingOut details
  1. Click Save.

Using RingOut

Ensure that the RingOut feature is enabled.
  1. Type a contact’s name or enter a phone number in the dial pad.
  2. Click the call button. RingCentral will then call your RingOut device.
  3. Answer the call from your designated RingOut number. The RingCentral app will then proceed to call the number you dialed.
Note: The dial pad will show the connection statuses.
RingOut connecting call
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