Desktop & web
How do I optimize my calls for Citrix? | RingCentral app
Citrix is integrated with the RingCentral app for desktop and web to improve your audio calls quality. However, if your call isn’t being optimized, here is a possible solution.
Your RingCentral call is not being optimized by Citrix.
RingCentral web app
RingCentral desktop app
Browser content redirection Chrome extension
Resolution for RingCentral web app
You can find troubleshooting instructions
Resolution for RingCentral desktop app
If the indicator is not displayed but the
Optimize media quality for Citrix
is toggled on, that means the call is not being optimized. Close and launch the app again.
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