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Making a call in the RingCentral app desktop and web
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Last updated on November 02, 2021
You can use the RingCentral app to call other users in your organization, and if your extension has a DigitalLine, you can make outgoing calls. In order to use this feature, it must be turned on at the account level. Learn how
Starting a call using the dial pad
- Click the Dial pad icon at top right in the app.
- Leave the default Caller ID or select a new number in the Call from dropdown list.
- Enter a number in the dial pad and dial the number in one of two ways:
- Begin typing the name or phone number of the person you’d like to call to populate a list of options, then selecting the contact you’d like to dial to start a call.
- Manually press the keys on the dial pad to dial a number, then click the call button to start the call.
In addition to selecting the Dial pad icon in the top right corner, you can also make a call in the RingCentral app by:
- Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at far right.
- Clicking on the Phone icon anywhere within the app.
- Placing a call through the Recent calls clock icon.
- Using the Make a call button.
Changing your outbound Caller ID
You can easily change your outbound Caller ID when making a call by clicking the Call from dropdown menu. You can also change the default outbound Caller ID in via Settings in the RingCentral app for desktop and web.
- Go to the Settings > Phone.
- Under Outgoing calls, click the dropdown for Caller ID and choose your default Caller ID.
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