Desktop & web

Using Citrix VDI integration in the RingCentral app
desktop and web | RingCentral app

Citrix is integrated with the RingCentral app for desktop and web to improve the quality of your audio calls. This new feature will only be applied to Telephony users who have a Citrix Virtual Desktop environment on their machines. To learn more, visit Citrix VDI integration system requirements.
Note: The Citrix VDI integration in the RingCentral app for desktop and web is only available on Windows.

Using RingCentral web app in Citrix environment

If you intend to use Citrix in the RingCentral web app, you need to install a Google Chrome extension created by Citrix. You can find the extension and instructions here.
Note: Citrix can only be used via Google Chrome for the RingCentral web app.

Using RingCentral desktop app in Citrix environment

If you intend to use the RingCentral desktop app inside the Citrix Workspace app, then in addition to installing the RingCentral app, you also need to download and run a BAT file on the same server. This will improve the voice quality. You can find the file here (If you’re using Google Chrome, right-click the file link and select Open link in new window).

Ensuring your call is optimized by Citrix

1. Navigate to Settings via the left-hand navigation bar.
2. Click on the Advanced tab.
3. Make sure the tab at the far right of Optimize media quality for Citrix is toggled on. This 
    feature is toggled on by default if a user is detected to use the RingCentral app with Citrix
Optimize media quality for Citrix
You can check if Citrix is working if your call has the Media optimized for Citrix indicator.
Media optimized for Citrix indicator
If your call is not being optimized by Citrix, visit How do I optimize my calls for Citrix?
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