Using the Click-to-Dial feature in the RingCentral app desktop and web

Last updated on April 29, 2022

The click-to-dial feature allows you to register the RingCental desktop app as a default app on your computer to handle click-to-dial and click-to-fax. When this setting is on, RingCentral will automatically open when you click on any telephone or fax number on websites that support callto:, Tel:, and fax: protocols.

Your admin must first enable phone features at the account level to use the click-to-dial feature in the RingCentral app on your computer. You must also ensure that you set the RingCentral app as the default phone app for calling and that your emergency address is up to date. See Configuring phone settings in the RingCentral app desktop and web to learn more.

Configuring Click-to-Dial on Windows and Mac

Go to Settings via the left navigation bar.
Click the Phone tab on the left pane.
Under General, slide the toggle at the far right of Use RingCentral for click to dial and fax to enable or disable the click-to-dial feature.

How to register RC as the default app for calling and faxing

After enabling the click-to-dial/fax setting in the RingCentral app, you will need to check your operating system settings to make sure that RingCentral is set as the default app for calls and fax.

Setting default app for click-to-dial/fax on Windows

Go to Settings via the Windows menu.
Go to Apps > Default apps.
Select Choose default apps by protocol.
Click Choose a default on the right side of CALLTO.
On the Choose an app window, select RingCentral.
Click Choose a default on the right side of FAX.
On the Choose an app window, select RingCentral.

Setting default app for click-to-dial/fax on Mac

To set the RingCentral app for desktop as the default app for click-to-dial/fax on Mac, you will need to set it in the FaceTime app.

Open the FaceTime app via the menu bar on your Mac computer.
Click FaceTime.
Click Preferences.
Click the dropdown menu for Default for calls and select RingCentral.

Using Click-to-Dial on Windows and Mac

Once you have ensured that the information above is completed, you can start using the click-to-dial feature in the RingCentral app for desktop.

Ensure that you are logged in to the RingCentral app for desktop for the automatic launching to work.
Click on the number you wish to call on a website page.

On the Make a call from popup, select RingCentral to open the dial pad and automatically make a call.

Click-to-dial from a website page to the RC app

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