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Navigating the Phone interface in the RingCentral
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As we discussed in Intro to Phone in the RingCentral app, the Phone interface acts as the main location for viewing and managing your call history, accessing your voicemails, managing your SMS and MMS text messages, and viewing and sending your faxes.
To access the Phone interface for mobile, tap on the Phone icon at the bottom of the app. Let’s discuss what you’ll find when you first navigate to this part of the app.
Navigating the Phone interface
When you navigate to the Phone interface, you’ll see the list of calls, voicemails, texts, or faxes, separated into tabs. In the top right corner, you’ll find the search button and the conference icon.
At the bottom right corner of the Calls and Voicemail tab, you’ll see a dial pad that you can use to place outgoing calls. Let’s review the main navigation components you’ll find in the Phone interface below.
Calls
The Calls section is where you can access a full log of all your call activities. A search field is available below this tab to search for specific calls using the caller’s number or name. You can also use the filter icon at far right, above the calls list, to view the following:
- All: Select to view a list of all calls, including audio conference calls and missed calls
- Missed: Select to view only a list of your missed calls
A dial pad is also available in the lower right-hand corner of the app so you can place an outgoing call. To learn more about placing outbound calls, visit Making a call in the RingCentral mobile app.
Voicemail
The Voicemail section is where you can access all your saved voicemails. A search field is available below this tab to search for voicemail messages using the sender’s number or name. You can use the filter icon at far right, above the voicemails list, to view the following:
- All: Select to access and play back your voicemails
- Unread: Select to view only a list of voicemails that you haven’t listened to
To learn more about listening to your voicemail messages or deleting one, visit Managing voicemails in RingCentral mobile app.
Text
The Text section is where you can access all of your active text messages. All messages will appear in a list, organized by most recent at the top. A search field is available below this tab to search for specific text messages using the sender’s name, sender’s number, or a text or phrase in the message thread.
You can also use the filter icon at far right, above the text messages list, to view the following:
- All: Select to view a list of all sent and received text messages
- Unread: Select to view only a list of unread text messages
- Draft: Select to view only your draft messages
- Failed: Select to view only the messages that have failed to send
A text message bubble icon is also available in the lower right-hand corner of the app so you can compose new text messages. To learn more about sending a text message, visit Sending a text message in RingCentral mobile app.
Fax
The Fax section is where you can manage all your faxes. A search field is available below this tab to search for fax messages using the sender’s number or name. You can also use the filter icon in the far right, above the faxes list, to view the following:
- All: Select to view all your faxes, including faxes you’ve sent and received and any faxes that failed to send
- Received: Select to view only your received faxes
- Sent: Select to view only the faxes you’ve sent successfully
- Draft: Select to view only your draft faxes
- Failed: Select to view only the faxes that have failed to send
A fax paper icon is also available in the lower right-hand corner of the app so you can compose a fax message. To learn more about sending faxes, visit Sending a fax in RingCentral mobile app.
Conference
The conference circles button located at top right lets you start a conference call or invite participants to a conference call via message, text, or email. The conference section also contains your conference information such as the dial-in number, host access code, and participant access code.
To learn more about starting a conference call, visit Starting a conference call in the RingCentral mobile app.
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