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Sending a text message in RingCentral mobile app
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As we discussed in Intro to Phone in the RingCentral app, you can use the RingCentral app to make, receive, and manage individual and group text messages in the Phone interface.
Sending a text message
To send a text message in the mobile app, follow these steps:
1. Navigate to Phone via the bottom menu bar.
2. Select the Text tab at the top.
3. Tap the blue chat bubble icon in the lower right-hand side.
4. Enter a number or type the name of a contact in the To field.
5. Compose your text message in the Text message field.
6. Tap the airplane icon to the right of the message field to send your text message.
Sharing content from another website via text message on Android
Some websites or apps provide the function of sharing their content via text message. Additionally, some companies allow you to send them a text message by simply tapping their phone number on their support page (click-to-text). When you do so, you can share the content or send a text message using your RingCentral mobile app for Android.
To share content from another website via text message, follow these steps:
1. Tap Share article or tap the SMS Share button.
2. Tap Share via SMS.
3. On the Open with popup window, tap the RingCentral icon.
4. Send the text message via the RingCentral app.
To send a text message to a number from a website, follow these steps:
1. Tap and hold down the phone number or tap the the Send a text button.
2. Tap Send message from the pop-up window.
3. In the Open with popup window, tap the RingCentral icon.
4. Send the text message via the RigCentral app.
Please note that the steps may be different depending on the website or app. However, when you choose to share content via text message or send a text to a number from another website using your Android device, you will be able to select the RingCentral app as the app to send a message.
Sending an MMS message
You may also attach images/photos or files in the mobile app to send Multimedia Messaging Service (MMS) messages. To do this, follow the steps below:
1. Navigate to Phone via the bottom bar.
2. Select the Text tab at the top.
3. Tap the chat bubble icon in the lower right-hand side.
4. Enter number or type the name of a contact in the To field.
5. Compose your text message in the field provided or the text message.
6. Tap the plus sign icon in the far left of the text message field.
7. Select Share file to attach files, Share photos to attach an image, or Take photo to take a picture using your mobile device’s camera.
8. Tap the airplane icon to the right of the text message field.
Supported file formats
The RingCentral mobile app supports specific file formats for sending and receiving MMS messages.
Receiving MMS
The following file formats are supported for receiving MMS messages:
- Images: jpg/jpeg, png, gif, bmp , tif /tiff, svg
- Videos: 3gp, mp4, mpeg, avi, wmv, mov, flv
- Audio: mp3
- Files: vcf/vcard, zip, rtf, gzip, html, txt
Sending MMS
The following file formats are supported for sending MMS messages:
- Images: jpg/jpeg, png, gif, bmp, tif/tiff
- Videos: 3gp, mp4, mpeg, flv, wmv, mov
- Audio: mp3
- Files: vcf/vcard, zip, rtf, html
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