Mobile

Taking a call in RingCentral mobile app | RingCentral app

You can easily take a call using the app whenever someone calls your RingCentral number. Additionally, while you’re in a call and receive another call, you’ll have several options to handle multiple calls at once.

Selecting a call option for incoming calls

When you have an incoming call, a pop-up window will appear, from which you can select from the following options:

Answer: Tap the green answer button to answer the incoming call
To voicemail: Tap the red voicemail button if you want to send the caller to your voicemail to leave a message
Reply with voice message: Tap the Reply with Voice Message button if you want to message the caller with a preset or custom message

Handling multiple calls

If you’re on a live call and receive an incoming call, you will be presented with options allowing you to choose how you’d like to handle that incoming call while still on a call with someone else.

Reply with voice message: Tap the Reply with Voice Message button if you want to message the caller with a preset or custom message
End and answer: Tap the button in the bottom left corner to end the previous call and accept the new one
To voicemail: Tap the red voicemail button in the center if you want to send the caller to your voicemail to leave a message
Hold and answer: Tap the button in the bottom right corner to place the previous call on hold and accept the new one

If you select the hold and answer button, you will be given the option to tap on the Merge button to merge the previous and new call.

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