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Configuring headset integration with RingCentral app
desktop and web | RingCentral app
Last updated on February 01, 2022
The RingCentral app supports Plantronics and Jabra headsets, which let you control calls using your headset buttons. You can also use your USB Human Interface Device (HID) headphones.
Call controls include:
- Answer/end
- Mute/unmute
- Volume up/down
Minimum system requirements
To use your headset with the RingCentral app, you need to meet specific system requirements:
- Supported operating systems
- Windows 7 or later
- Mac OS 10.13 (High Sierra) or later
- Supported browsers
- Chrome (Recommended)
- Firefox
- Safari
- Edge
- Chromium Edge
Turning on your headset with the RingCentral app
- Go to Settings in the left-hand navigation bar.
- Click Notifications and sounds.
- Under Headset support, turn on Headset controls.
- If you haven’t installed the Plantronics Hub or Jabra extensions, click Download App under Plantronics Hub or Jabra. These extensions are required to control calls using your headset.
Note: If you’re using a Jabra headset and the RingCentral app on Google Chrome, you’ll need to install:
- Jabra Chrome extension
- Jabra Chrome host app
For Plantronics, you only need to install the Plantronics Hub.
Tips for supporting multiple headsets
- If you have more than one headset connected to the app, the headset that was last connected is considered the active one.
- For Jabra headsets, the list of connected devices and the active headset are shown in the RingCentral app.
- For Poly headsets, you’ll need to choose the active headset in the Plantronics Hub app.
Using USB HID devices
RingCentral works with USB Human Interface Devices (HID)—headsets that connect to your computer via a USB port. You can use these headsets to control calls. The controls available on your device depend on the manufacturer and model.
USB HID system requirements
- Google Chrome 89 or later
- Microsoft Edge 79 or later
Setting up USB HID devices
- Connect your USB HID device to your computer.
- Open and sign in to your RingCentral app.
- Click on Settings in the left navigation bar.
- Click Notifications and sounds.
- Under Headset support, turn on Headset controls.
- Go to Connect your HID headsets and click Connect. The system will automatically search for your device.
- If this is your first time connecting your device, confirm the request to connect your device to the RingCentral app.
RingCentral recommends several headset options for you to choose from. Learn more.
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