Note: Guest users can only view RingCentral app users that they are in conversations with. If they’re not in a direct message, group, or team chat with a user, then they will not see that user in the Contacts menu.
Navigating the Contacts menu
You can access the Contacts menu by clicking the person icon via the left-hand navigation bar.
In the Contacts menu, the left pane contains the main navigation tabs that will take you to the major pages under Contacts. This pane is divided into two collapsible sections: Contacts and Teams.
The Contacts section in the left pane contains the following tabs:
All contacts: A full list of your RingCentral account contacts
Company: Contacts whose email addresses are on your company’s private domain
Guests: Users who do not work at your company but have been invited to collaborate in a team conversation
Personal: Your personal contacts, including contacts you have added in the RingCentral app and contacts you have synced from your Microsoft and Google accounts
Other: Contains a list of group extensions on your account, including call queues, announcement-only extensions, message-only extensions, and shared lines.
In the Contacts menu, you can locate your teams via the Teams section in the left pane. This section contains the following tabs:
All teams: All teams that have been created in your company’s account, with the exception of private teams of which you’re not a member
My teams: Teams that you have either created or joined
Public teams: Teams that are public — that is, teams that you can join without an invite
Archived teams: Teams you were a part of that have been archived by an admin of the team. If you’re an admin of an archived team, you may reactivate it by clicking Restore at far right of that team
In addition to seeing the name of each team, you can also see
Whether a team is private (via the closed padlock icon to the right of the name)
How many members (and guests) are currently in that team
An Admin badge at far right of the teams of which you’re an admin