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Viewing user profiles in RingCentral mobile app
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Last updated on July 07, 2021
Every RingCentral app user has a profile which can be edited by the user and viewed by other users at any time.
Note: For security reasons, some personal information, like your mobile and extension number, might not be visible to other guest contacts or external users.
Viewing a user’s profile using an iOS or Android device
- Follow the steps depending on how you customized your bottom menu bar and Main menu:
a. Tap Contacts via the bottom menu bar OR
b. Tap the Main menu at top left (Android) or your profile photo (iOS), and then tap Contacts.
- Select and tap either Company, Guests, Personal, or Teams at the top.
- Begin typing the contact name in the search bar at the top to populate a list of names underneath.
- Tap the contact’s name to open their profile.
Understanding a user’s profile
Once you’ve accessed a user’s profile, you will see some or all of the following information about that user:
- First and last name
- Profile picture
- Presence
- Status
- Company name
- Direct number
- Extension number (if applicable)
- Email address
Performing actions via the user profile for iOS and Android devices
While viewing a user’s profile, you will have the option to perform the following actions listed below:
- Direct messaging: Tap the Chat icon under the contact name to send a direct message.
- Instant meeting: Tap the Video camera icon under the contact name to start an instant meeting with the user.
- Phone number: Tap the Phone icon under the contact name to call the user’s phone number.
- Create group: Tap the circle and plus icon to create a group message with the user.
- Extension number: Tap the Phone icon on the right of extension number to call the user using their extension number (if applicable).
- Direct number: Tap the Phone icon on the right of direct number to call the user using their direct number (if applicable).
- Email address: Tap the user’s email address to send an email.
- Add to quick contacts: This option is for iOS devices only. Toggle on Add to quick contacts to save the user’s profile to the quick contacts on your phone.
- Save to contacts: This option is for iOS devices only. Tap the person and plus icon to save the user’s profile to your phone.
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