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Navigating the Contacts menu in RingCentral
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Last updated on February 04, 2022
You can view and manage all your company’s RingCentral app users and any teams you have created via the Contacts menu, including all co-workers, guest users, and admins.
Note: Guest users can only view RingCentral app users that they are in conversations with. If they’re not in a direct message, group, or team chat with a user, then they will not see that user in the Contacts menu.
Navigating the Contacts menu
You can access the Contacts menu by clicking the person icon via the left-hand navigation bar.
Left pane
In the Contacts menu, the left pane contains the main navigation tabs that will take you to the major pages under Contacts. This pane is divided into two collapsible sections: Contacts and Teams.
Contacts
The Contacts section in the left pane contains the following tabs:
- All contacts: A full list of your RingCentral account contacts
- Company: Contacts whose email addresses are on your company’s private domain
- Guests: Users who do not work at your company but have been invited to collaborate in a team conversation
- Personal: Your personal contacts, including contacts you have added in the RingCentral app and contacts you have synced from your Microsoft and Google accounts
- Other: Contains a list of group extensions on your account, including call queues, announcement-only extensions, message-only extensions, and shared lines.
Teams
In the Contacts menu, you can locate your teams via the Teams section in the left pane. This section contains the following tabs:
- All teams: All teams that have been created in your company’s account, with the exception of private teams of which you’re not a member
- My teams: Teams that you have either created or joined
- Public teams: Teams that are public — that is, teams that you can join without an invite
- Archived teams: Teams you were a part of that have been archived by an admin of the team. If you’re an admin of an archived team, you may reactivate it by clicking Restore at far right of that team
In addition to seeing the name of each team, you can also see
- Whether a team is private (via the closed padlock icon to the right of the name)
- How many members (and guests) are currently in that team
- An Admin badge at far right of the teams of which you’re an admin
Note: You cannot view private teams unless you have already been invited to that team or joined as a super admin.
Team Administration
Team Administration gives super admins the ability to view all private and public teams in the Contacts tab. This section in the left pane contains the following tabs:
- Public teams: View of all your company’s public teams, where users can join without an invite.
- Private teams: View of all your company’s private teams, where users are added or invited to the team.
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