Desktop & web

Updating your emergency response location in RingCentral app desktop and web 

Last updated on March 28, 2022
Introduction to the RingCentral app

Updating Your Phone's Emergency Address

Emergency address locations allow you to connect to local emergency responders. In addition to listing an emergency response address in the RingCentral app, you can also add a Personal Emergency Response Location. Personal Emergency Response Locations can be defined by system administrators for the entire organization or by individual users for their personal use.
Once your admin has enabled Personal Emergency Response Locations, you'll be able to configure your personal location for desk phones and mobile devices from your RingCentral online account. 

Once enabled, emergency response locations can be configured in your online account for phones and devices. However, the rollout of this functionality for the RingCentral client applications will follow this schedule:
  • For US digital lines, the first phase of the rollout hides all emergency response locations in the RingCentral app and 911 calls are automatically sent to the National Emergency Call Center. After Q1 2022, RingCentral will add location awareness for compatible apps, and the emergency response location list will become visible as described in this article.
  • For non-US digital lines, the emergency response locations will be available for selection.

Personal and company emergency response locations

Your personal and company emergency response locations will be visible under this section. These addresses are used to dispatch emergency responders when you make an emergency call. If you don’t provide an emergency response location, you will be limited to making calls only to extensions in your organization. You can define your own emergency response locations, up to a maximum of 20 locations. Your personal emergency response locations might be a home office, a hotel or any company location where the administrator may not have defined a common shared emergency response location.
If you are an SMB customer, you will be asked to review and complete your user profile after activating your user account. After activating your account, you can still update your regional settings in the Settings menu of the RingCentral app. Not sure which customer you are? Click here to learn more. 

Setting your emergency response location during user account setup

  1. Click Review or Edit on the Complete your profile card.
  2. Click Emergency response location.
  3. Click Update.
  4. Select a company or personal emergency response location.
  5. Select Confirm location.
  6. Click Save.

Updating your emergency address via Settings

  1. Navigate to Settings via the left-hand navigation bar.
  2. Select the Phone tab from the left pane.
  3. Click Edit at the far right of the Emergency response location/Emergency address.
Updating your emergency address via Settings
  1. Select an existing location or add a new location:
    1. To select an existing location, select the company or personal emergency response location from the Emergency response location dropdown menu.
    2. To add a new location, click the Add icon and enter a nickname and address.
  2. Select Confirm location.
Note: Only users with digital lines can make outgoing calls to external numbers. To learn more, see Phone Numbers - RingCentral DigitalLine Overview.

Updating your emergency address response location in real-time

The RingCentral app will detect each time you move to a new location. If this is the first time you have visited that location, you will receive an in-app prompt to update your emergency response location.
If you are in one of your company’s locations, you can select your exact location from a list pre-populated by your account administrator. 
Location awareness works based on endpoints interacting with network elements that have known locations, such as WiFi access points and IP address ranges.
When a user connects to a new internet network, the RingCentral app will prompt them to enter their current location, such as the address of their home office.
Emergency address response location in real-time
If you are not on company property, you will need to input your address. Read how to update personal locations here.
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