Unable to sign in to RingCentral
Last updated on April 19, 2022
Having trouble signing in to RingCentral? Here are some common issues and ways to resolve them.
Browser not supported
If you get an error about an unsupported browser, check to be sure you’re using a supported browser in the appropriate page below:
Service outage
If you can’t sign in to your RingCentral account because of a service outage, check the Service Status to see if there are outages affecting your account. If there is an outage, there will be information provided about the outage and an estimate of when the issue should be resolved.
Problem with sign-in credentials
If you can’t sign in and get one of these error messages:
Sorry, we don't recognize your email address
or
Phone number and password do not match. If problem persists, reset password or view information on login issue:
- Check that your sign in credentials are correct. If you forgot your password, you can reset it on any RingCentral sign in page. Learn how
Or - Contact your IT admin to change your sign in credentials.
Account not activated
If you get this error message:
Sorry, we don't recognize your email address or Phone number and password do not match. If problem persists, reset password or view information on login issue:
it means your RingCentral account has not been activated yet. When your company added you as a user to RingCentral, you should have received a welcome email from support@ringcentral.com with the link to activate and set up your account.
If you’re a user and haven’t received the activation email:
- Contact your company’s account admin to send you an activation email.
- Open your email and open the email from service@ringcentral.com.
- Click the activation link in the email and set up your account.
If you’re an admin and you haven’t received an email to activate your account:
- Contact RingCentral Support to request a welcome email.
- Open your email and open the email from service@ringcentral.com.
- Click the activation link in the email and set up your account.
Disabled account
If you get the error message Access to this account is disabled, this could be due to multiple unsuccessful sign-in attempts, account validation issues, conflicting email addresses, or payment issues. If you get the following error message, contact RingCentral Support to resolve the issue.
Unsuccessful sign-in after multiple attempts
You may get locked out of your RingCentral account after a number of unsuccessful sign-in attempts. A lock is placed on your account to protect the security of your account. Wait for the lock to expire (by default, this will take one hour, but that could be changed by your IT admin), then try again. If there is an issue with your credentials, see the section on Incorrect sign-in credentials.
Account validation issues
Your IT admin may have configured account validation on your account, which means you have to enter a security code when signing in to your RingCentral account for the first time on a new computer or a new browser. The security code is sent to your email address or in a text message to your mobile phone.
If you did not receive the security code, contact your IT admin.
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