Data type
|
Time on servers
|
Other limitations
|
Automatic call recordings
|
90 days
|
100,000 recordings per account
|
On-demand call recordings
|
90 days
|
200 recordings per voicemail box per user
|
Voicemail
|
No limit
|
Once there are 200 unheard voicemails, any new voicemails will replace existing ones, starting with the oldest.
|
Received faxes
|
No limit
|
Once there are 200 unread faxes, any new faxes will replace existing ones, starting with the oldest.
|
Sent faxes
|
30 days
|
N/A
|
Text and multimedia messages (SMS & MMS)
|
No limit
|
5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted
|
Call log
|
12 months for most accounts; nine months for some accounts.
Contact Customer Support for further information.
|
N/A
|
Messaging
|
Default option: Never deleted
Other preset options: 30 days, 60 days, and 90 days
|
When this setting is changed, that change resets the deletion clock.
For example, if you change the policy from 30 days to 60 days on June 1, only conversations that happen on or after June 1 will be deleted once 60 days have passed.
|
Data type
|
Time on servers
|
Adoption and usage
|
6 months
|
Company numbers
|
6 months
|
Live Reports
|
24 hours
|
Line of Business Analytics
|
6 months
|
Performance Reports
|
6 months
|
Quality of Service data
|
6 months
|
Rooms and devices data
|
6 months
|