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Intro to RingCentral Global MVP and Regional Calling Zone Support

Last updated on March 08, 2022

Key features and benefits

Supported countries

Global MVP limitations by country

Regional Calling Zones

RingCentral Global MVP provides a single phone system for companies that have offices around the world. This phone system is cloud-based and can be used on desk phones, desktop apps, and mobile apps, streamlining the phone system management across your international branch offices.

RingCentral Global MVP is available to RingCentral MVP Standard, Premium, and Ultimate with two or more DigitalLines.

Key features and benefits

Available in 16 languages
Consistent experience for all users
Emergency services (available in most countries)
Simple number management and number porting
Billing and service summary consolidation
Simplified local compliance in Global MVP countries
Local shipment for devices with region-compliant power supplies
Instant activation of extensions with international numbers chosen from the number pool
Free global extension-to-extension calling
Sharing of flexible calling plans, with metered minutes within supported regions, across locations
Global collaboration and communication on any RingCentral device
Global QoS and analytics reports; device reporting on a global scale
Localized dial plans: phones work as they would with a local provider
Reduced regional expenses associated with IT management, maintenance, and international calling charges
Simple and centralized phone system management in the cloud across all offices

Supported countries

There are three tiers of Global MVP solutions: Standard, Premium, and Gateway. A country’s regulatory requirements and cost determine its tier.

Tier	Supported Countries
Global MVP Standard	North America (NA): USA, Canada, Puerto Rico Europe, Middle East and Africa (EMEA): Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom Asia Pacific (APAC): Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea Latin America (LATAM): Argentina, Brazil, Costa Rica, Chile, Colombia, Mexico, Peru
Global MVP Premium	Taiwan
Gateway	China, Philippines

Global MVP limitations by country

North America

Country	Include 1,000 calling minutes	Emergency services	Enable outbound calls from RingCentral Phone (as a 2nd device)	Mobile calls included in calling minutes
United States	Yes	Yes	Yes	Yes
Canada	Yes	Yes	Yes	Yes
Puerto Rico	Yes	Yes	Yes	Yes

LATAM

Country	Include 1,000 calling minutes	Emergency services	Enable outbound calls from RingCentral Phone (as a 2nd device)	Mobile calls included in calling minutes
Argentina^{1 2}	No	Yes	No	No
Brazil^{1 2}	No	Yes	No	No
Chile¹	Yes	Yes	No	No
Colombia	Yes	Yes	No	Yes
Costa Rica	Yes	Yes	No	Yes
Mexico	Yes	Yes	Yes	Yes
Peru^{1 2}	No	Yes	No	No

¹Calls to mobile numbers are not covered by calling minutes

²In-country calls are based on calling rates from a local RingCentral partner, and these countries do not come with any Global MVP minutes included. Go to In-country Calling Rates of Brazil, Argentina, and Peru for RingCentral Global MVP for more information.

EMEA

Country	Include 1,000 calling minutes	Emergency services	Enable outbound calls from RingCentral Phone (as a 2nd device)	Mobile calls included in calling minutes
Austria	Yes	Yes	No	Yes
Belgium	Yes	Yes	No	Yes
Croatia	Yes	Yes	No	Yes
Czech Republic²	Yes	Yes	No	Yes
Denmark	Yes	Yes	No	Yes
Estonia⁴	Yes	Yes	No	Yes
Finland	Yes	Yes	No	Yes
France	Yes	Yes	Yes	Yes
Germany	Yes	Yes	No	Yes
Greece	Yes	Yes	No	Yes
Hungary²	Yes	Yes	No	No
Ireland	Yes	Yes	No	Yes
Israel^{1 2}	Yes	Yes	No	No
Italy³	Yes	Yes	No	Partial
Luxembourg	Yes	Yes	No	Yes
Netherlands	Yes	Yes	Yes	Yes
Norway	Yes	Yes	No	Yes
Poland	Yes	Yes	Yes	Yes
Portugal	Yes	Yes	No	Yes
Romania	Yes	Yes	No	Yes
Slovakia²	Yes	Yes	No	No
Slovenia⁴	Yes	Yes	No	Yes
South Africa	Yes	No	No	Yes
Spain	Yes	Yes	No	Yes
Sweden	Yes	Yes	No	Yes
Switzerland	Yes	Yes	Yes	Yes
United Kingdom	Yes	Yes	Yes	Yes

¹ No emergency call support from RingCentral Phone

² Calls to mobile numbers are not covered by calling minutes

³Only limited mobile prefixes are covered within the calling minutes

⁴When purchasing DIDs, customers will need to fill out and submit a whitelist request

APAC

Country	Include 1,000 calling minutes	Emergency services	Enable outbound calls from RingCentral Phone (as a 2nd device)	Mobile calls included in calling minutes
Australia	Yes	Yes	Yes	Yes
China (Gateway)	No	Yes	No	No
Hongkong	Yes	Yes	No	Yes
Japan²	Yes	Yes (Tokyo only)	No	No
New Zealand	Yes	Yes	Yes	Yes
Philippines (Gateway)	No	No	No	No
Singapore	Yes	Yes	Yes	Yes
South Korea	Yes	No	No	Yes
Taiwan¹	No	No	No	No

¹ Global MVP does not come with any shared calling minutes. All inbound and outbound calls are paid calls with international rates.

² Calls to mobile numbers are not covered by calling minutes

Regional Calling Zones

Availability to leverage RingCentral Regional Calling Zones is included in the following solutions:

RingCentral MVP: RingCentral MVP licenses come with an allotment of outbound minutes per user (exclusions apply), based on the package tier the account is on. These minutes are pooled across the account and can be used for calls placed in the same regional zone as the MVP country. This means that MVP license minutes are combined into a pool of minutes which may be used by anyone on the account to make outbound calls within the regional calling zone, at no additional cost. When minutes run out, calls are billed at standard international rates.
RingCentral Global MVP: RingCentral Global MVP licenses come with 1,000 outbound minutes per user (exclusions apply). These minutes are pooled across the account and can be used for calls placed in the same regional zone as the Global MVP country. This means that Global MVP license minutes are combined into a pool of minutes which may be used by anyone on the account to make outbound calls within the Global MVP regional calling zone, at no additional cost. When minutes run out, calls are billed at standard international rates.

NA	LATAM	EMEA		APAC
Canada Puerto Rico United States	Argentina^{1 2 4 5} Brazil^{1 2 4 5} Chile¹ Colombia Costa Rica Mexico Peru^{1 2 5}	Austria Belgium Croatia Czech Republic¹ Denmark Estonia Finland France Germany Greece Hungary¹ Ireland Israel¹ Italy³	Luxembourg Netherlands Norway Poland Portugal Romania Slovakia¹ Slovenia South Africa Spain Sweden Switzerland³ United Kingdom	Australia China^{1 2} Hong Kong India² Japan¹ Malaysia New Zealand Singapore South Korea Taiwan²

¹Mobile calling is not included

²Global MVP licenses for these countries do not come with 1,000 shared outbound minutes

³Limited mobile prefixes included for calling

⁴ Calls from these countries to the same calling zone will be charged by usage

⁵ These countries will receive an additional end of month bill for usage (does not include the minutes)

General information and limitations:

Shared minutes coming with MVP or Global MVP number for a specific country only cover those outbound calls to the destination countries within the same Calling Region
All outbound calls to countries not included in the Regional Calling Zone of the MVP or Global MVP account are paid calls with international rates
Deskphones with an assigned MVP or Global MVP DigitalLine allow the user to place direct outbound calls with the RingCentral app
Regional Calling Zone minutes do not cover any premium calls. International Virtual Numbers (IVNs) do not come with any shared minutes. All outbound calls will be charged with international rates. Inbound calls may be charged in some countries
6-digit extension support for RingCentral accounts with 1000+ users (e.g., countries with overlapping dial plans like Australia & Luxembourg)
- Incoming calls from 6-digit numbers will be seen correctly
- Call back will route to on-net extensions

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Intro to RingCentral Global MVP and Regional Calling Zone Support

Table of contents

Key features and benefits

Supported countries

Global MVP limitations by country

North America

LATAM

EMEA

APAC

Regional Calling Zones