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Integrating a headset with your RingCentral Phone
Last updated on February 9, 2022
The RingCentral Phone app supports wired and wireless headsets. To use your headset with the RingCentral Phone app, you’ll need to sign in to your Admin portal and turn on headset support.
Integrating your supported Plantronics or Jabra headset allows you to control the call using your headset’s buttons, including:
Answer or end the call
Mute or unmute
Change the call volume
System requirements
To use a supported headset with the RingCentral Phone desktop app, your system must meet the following requirements:
Supported OS
macOS 10.13 (High Sierra) or later
Windows 7 or later
Required software
Plantronics Hub: You’ll need to install and run this app to use the call control functionality and hardware keys on your Plantronics headset.
Jabra Direct: You’ll need to install and run this app to use the call control functionality and hardware keys on your Jabra headset.
Turning on headset support
Connect your headset to your computer by plugging it into the USB port or through Bluetooth.