Desktop & web

Updating your emergency response location in the
Admin Portal

Last updated on January 13, 2021

Table of contents

Note: Previously, the RingCentral app supported the configuration of a discrete emergency address. To further improve the emergency calling functionality support, RingCentral is planning to roll out support for emergency response locations. These can be defined by system administrators for the entire organization or by individual users for their personal use.
Once enabled, emergency response locations can be configured in your online account for hard phones or apps as applicable.

Understanding personal and company emergency response locations

Your personal and company emergency response locations will be visible under this section. These addresses are used to dispatch emergency responders when you make an emergency call. If you don’t provide an emergency response location, you will be limited to making calls only to extensions in your organization. You can define your own emergency response locations, up to a maximum of 20 locations. Your personal emergency response locations might be a home office, a hotel or any company location where the administrator may not have defined a common shared emergency response location.

Setting your emergency response location

  1. Log in to your RingCentral online account.
  2. Click Settings > Personal Emergency Response Locations.
Open settings on the admin portal
  1. Click Add.
  2. Enter the nickname of the location, then click Edit.
Input emergency location information
  1. Enter your address, then click Done.
  2. Click Add.
Add emergency location information
Note: This functionality may not be available on your account yet. 
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