Desktop & web
Launching an application or URL on an incoming call using the RingCentral app desktop and web | RingCentral MVP
Last updated on February 15, 2022
Launching an application or URL on an incoming call allows users to configure a command that will launch when they receive an incoming call. This command can include opening a URL, opening an app they have on their computer, or running a script they have.
In all of the above cases, the user can choose from a list of supported parameters passed along with the command.
- Sign in to RingCentral app.
- Go to Settings > Phone > Advanced incoming calls.
- Toggle the slider to enable Launch an external app or a URL on incoming calls. The Manage external apps or URLs for incoming calls will pop up.
- Enter a URL in the Enter command field or click the Browse icon to choose an application. You can launch an application on both the RingCentral app desktop and web.
- Click the Test button to test launching the application.
- Click Save.
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