Configurations and settings for third-party SIP
devices connecting to RingCentral Video with
RingCentral Room Connector

Last updated on November 24, 2021

Table of contents

Confirming security configurations for Polycom devices

RingCentral enforces TLS/SRTP to ensure the highest level of security for your meetings. As an admin, you might not need to do anything if your devices are already enabled for the highest level of security. However, if you are unsure, you can quickly check based on the information below.

Polycom device administration

Checking the require AES encryrption for calls setting
Checking transport protocol

Uploading standard certificates for Cisco devices

Cisco devices that want to connect using RingCentral Room Connector require some updates. Cisco devices do not “out-of-the-box” have standard certificates (e.g. those provided by GoDaddy and others).

Therefore, a customer who wants to continue to keep TLSverify settings ON during the meeting needs to upload standard certificates to their endpoints.
Please refer to the Cisco support article:
The certifications can be downloaded from the following sites:
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