Enabling and scheduling meetings with end-to-end encryption in the RingCentral mobile app 

Last updated on March 23, 2022

Table of contents

End-to-End Encryption (E2EE) is a feature that protects your video meeting content by making it accessible to participants only. With E2EE enabled, even if the RingCentral cloud is fully compromised, the attacker still can’t access your data.
With the End-to-End Encryption feature of the RingCentral mobile app, you can:
  • Ensure that only your participants can access meeting content.
  • Manage the confidentiality of audio, video, and chat of the meeting.
  • Protect your meeting contents even from service providers.
  • Enable and disable the feature at any time while in a meeting (Dynamic E2EE).
Anyone who has RingCentral login credentials will be able to join E2EE meetings. However, only users who belong to paid accounts can initiate E2EE meetings. This includes both free and paid users in those accounts. Scheduling and starting ad-hoc E2EE meetings are not available for free accounts.
Note: Users will not be able to join by telephone (SIP/H.323 devices) as these do not support RingCentral SDK to perform end-to-end encryption. You can also enable end-to-end encryption for your RingCentral Video meetings by signing in to your RingCentral online account

Enabling and disabling end-to-end encryption

  1. Navigate to Video settings in two ways:
    1. Tap the Main menu (your profile photo at top left) > Video.
    2. Tap Video at the bottom menu bar > three-dot Menu icon > Video meeting settings.
  2. Tap End-to-end encryption.
Tap End-to-end encryption
  1. Toggle on/off to enable or disable end-to-end encryption.
Toggle on/off

Scheduling meetings with end-to-end encryption

  1. Navigate to Video at the bottom menu bar.
  2. Tap Schedule.
  3. Toggle on Use end-to-end encryption.
Toggle on Use end-to-end encryption
  1. Tap Next for (iOS) or the right-pointing arrow at top right (Android), then add meeting participants.
Once End-to-end encryption is enabled, you will see a green shield icon at the top of the meeting screen. 
Green shield icon
Enabling this setting disables the following features:
  • H.323 / SIP / PSTN
  • Cloud recording
  • Live transcript
  • Closed captions

Enabling and disabling E2EE while in a meeting (Dynamic E2EE)

With Dynamic E2EE, you can enable and disable end-to-end encryption multiple times during a meeting. This allows you to encrypt certain parts of the meeting and return back to a decrypted meeting at any time.
  1. Tap More via the bottom menu bar.
  2. Tap Turn on End-to-end encryption then tap Turn it on when the popup window appears.
Turn on End-to-end encryption
  1. You will know the meeting has end-to-end encryption when the green shield icon appears on the top of the meeting screen.
  2. To disable, tap More > Turn off End-to-end encryption then tap Turn it off when the popup window appears.
Turn off End-to-end encryption
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