Desktop & web
Comparison between RingCentral Outlook integrations
Last updated on May 17, 2022
RingCentral offers two different integrations with Microsoft Outlook that make scheduling video meetings easier.
- The RingCentral Scheduler add-in is an Outlook Add-in: an application for desktop and web on both Windows and Mac OS.
- The RingCentral for Microsoft plugin is a that can be installed on your computer and used from your desktop Outlook client only on Windows OS.
Note: In 2020, Microsoft announced that they would block Outlook for Mac plugins. Per a more recent update, they will block only certain plugins in newer macOS releases (12.x and higher) for reasons of security and stability.
RingCentral will continue to offer both the Outlook Scheduler Add-in and the Outlook plugin until Microsoft releases further news about blocked plugins.
RingCentral’s Outlook integrations overview
Plugin: RingCentral for Microsoft Outlook
- Developed and actively maintained by RingCentral.
- Supports video, voice, and SMS features.
- Supports RingCentral Meetings and RingCentral Video.
- Works only on Windows OS.
Add-in: RingCentral Scheduler Outlook
(Older versions are RingCentral Meetings and RingCentral Video add-ins)
- The RingCentral Meetings and RingCentral Video add-ins have been upgraded and combined into the RingCentral Scheduler Outlook add-in.
- Developed and actively maintained by RingCentral.
- Supports RingCentral Meetings and RingCentral Video.
Important Notes for existing RingCentral customers:
- If you’ve installed them with Microsoft App Source, the RingCentral Meetings add-in and the RingCentral Video add-in should be automatically replaced with the RingCentral Scheduler add-in.
- If you’ve installed the RingCentral Meetings and RingCentral Video add-ins were installed from a source file, you will have to manually delete them, then replace them with the RingCentral Scheduler Outlook add-in. Learn more about replacing older add-ins with the new add-in.
Important notes for new RingCentral customers:
- The RingCentral Meetings add-in and RingCentral Video add-in will not be available to you. New users may only use the RingCentral Scheduler add-in and the RingCentral for Microsoft Outlook plugin.
Legacy Plugin: RingCentral Meetings Outlook
- Developed specifically for RingCentral Meetings.
- Requires the RingCentral Meetings app for Windows.
- RingCentral does not actively support this product.
- If this product is no longer available to your organization, download or install the RingCentral Scheduler add-in or the RingCentral for Microsoft Outlook plugin.
Selecting a RingCentral integration
Use the following table to choose an integration for your Outlook setup.
Outlook version
|
Scheduler add-in
|
Outlook plugin
|
Microsoft Office 365 subscription
|
Supported
|
Supported
|
On-premise Exchange 2013
|
Supported
|
Supported
|
On-premise Exchange 2016
|
Supported
|
Supported
|
On-premise Exchange 2019
|
Supported
|
Supported
|
Exchange Online or Outlook Web
|
Supported
|
Not Supported
|
Standalone Outlook 2013
|
Supported
|
Supported
|
Standalone Outlook 2016
|
Supported
|
Supported
|
Standalone Outlook 2019
|
Supported
|
Supported
|
VMware Horizon VDI
|
Supported
|
Not Supported
|
Citrix VDI
|
Supported
|
Not Supported
|
Use the following table to choose an Outlook integration for your OS.
OS
|
Scheduler add-in
|
Outlook plugin
|
Windows 7, 32- & 64-bit
Windows 8, 32- & 64-bit
Windows 10, 32- & 64-bit
|
Supported
|
Supported
|
macOS v10.10 (Yosemite) or higher
|
Supported
|
Not Supported
|
The following table compares the features of the Scheduler add-in and Outlook plugin.
Feature name
|
Scheduler add-in
|
Outlook plugin
|
Mute audio for participants
|
Supported
|
Supported
|
Turn off camera for participants
|
Supported
|
Supported
|
Use Personal Meeting ID
|
Supported
|
Not Supported
|
Change personal meeting settings
|
Supported
|
Not Supported
|
Schedule on behalf of*
|
Supported
|
Supported
|
Require meeting password
|
Supported
|
Supported
|
Participants can only join after me
|
Supported
|
Supported
|
Only authenticated users can join
|
Supported
|
Supported
|
Only hosts & moderators can share screen
|
Supported
|
Supported
|
Enable waiting room
|
Supported
|
Not Supported
|
Use end-to-end encryption
|
Supported
|
Not Supported
|
RCV non-US dial-in numbers
|
Supported
|
Supported
|
RCV Invitation API
|
Supported
|
Supported
|
Room Connector details
|
Supported
|
Supported
|
Auto-dial the password from email invite
|
Supported
|
Supported
|
Room Connector
|
Supported
|
Supported
|
Add meeting with one click
|
Supported
|
Supported
|
Open & synchronize meeting settings with one click
|
Supported
|
Supported
|
Add meeting link to the location field
|
Supported
|
Supported
|
Add meeting title
|
Supported
|
Supported
|
Add meeting details in the body (at the bottom)
|
Supported
|
Supported
|
App icon can be added to the toolbar
|
Supported
|
Supported
|
The following table compares which Outlook versions and RingCentral Outlook integrations work with the ‘Schedule on behalf of’ feature.
Outlook version
|
Scheduler add-in
|
Outlook plugin
|
On-premise Exchange 2013
|
Not Supported
|
Supported
|
On-premise Exchange 2016
|
Not Supported
|
Supported
|
On-premise Exchange 2019
|
Not Supported
|
Supported
|
Exchange Online or Outlook Web
|
Supported
|
Not Supported
|
Standalone Outlook 2013
|
Not Supported
|
Supported
|
Standalone Outlook 2016
|
Not Supported
|
Supported
|
Standalone Outlook 2019
|
Supported*
|
Supported
|
* The “Schedule on Behalf of” feature in the RingCentral Scheduler add-in is supported only for standalone Outlook 2019 clients on Windows OS registered through a Microsoft 365 subscription, or with a Microsoft version number 1910 (build 12130.2072).
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