Desktop & web

Enabling end-to-end encryption for RingCentral Video on RingCentral app desktop and web

Last updated on March 04, 2022
End-to-End Encryption (E2EE) is a feature that protects your video meeting content by making it accessible to participants only. With E2EE enabled, even if the RingCentral cloud is fully compromised, attackers still won’t be able to access your data.
With the End-to-End Encryption feature of the RingCentral app, you can:
  • Ensure that only your participants can access meeting content.
  • Manage the confidentiality of audio, video, chat, and screen sharing during the meeting.
  • Protect your meeting contents even from service providers.
  • Enable and disable the feature at any time while in a meeting.
Any user with a RingCentral account can join E2EE meetings. However, only users who belong to paid accounts can initiate E2EE meetings. Scheduling and starting ad-hoc E2EE meetings are not available for free accounts.
Note: Users will not be able to join by telephone.

Enabling E2EE for RingCentral Video meetings

You can enable E2EE for RingCentral Video if your account has E2EE permission. If it’s not available, contact your admin.
Enabling this setting disables the following features:
  • PSTN (dial-in and Call me/Call out)
  • Cloud recording
  • Live transcript
  • Closed captions

Enabling E2EE in the Settings menu

  1. Go to Settings via the left navigation bar.
  2. Click Video on the left pane.
  3. Click Edit at the far right of Video meeting settings under General. The Settings window will appear.
Edit Video meeting settings
  1. Click General.
General tab under Settings
  1. Check the box for Use end-to-end encryption for instant meetings.
  2. Click the Close X icon at the top right to exit and save the changes.
Enable E2EE

Enabling and disabling E2EE while in a meeting (Dynamic E2EE)

With Dynamic E2EE, you can enable and disable end-to-end encryption multiple times during a meeting. This allows you to encrypt certain parts of the meeting and return back to a decrypted meeting at any time.
  1. Click the More icon at the bottom right of the meeting screen.
  2. Click Turn on End-to-end encryption.
Turn on End-to-end encryption.
  1. Click Turn it on when the popup window appears.
  2. You will know the meeting has End-to-end encryption when the green shield icon appears on the bottom left of the meeting screen.
Green shield icon
  1. Click More > Turn off End-to-end encryption to disable the feature.
  2. Click Turn it off when the popup window appears.
Turn off End-to-end encryption
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