• If you’re using a Cisco phone, the security certificate will expire on April 7, 2024 for some models, and urgent action may be required.
  • Click here to see if your device is impacted or contact your Partner Support team.

Cisco SPA phones and ATAs reaching end of life

Some Cisco SPA phones and analog telephone adaptors (ATAs) will reach their end of life on April 7, 2024, and will no longer work with the RingCentral system.

You can either:

  • Use RingCentral app to make and receive calls, which is a free solution. 
  • Explore our range of alternative phone solutions that are fully supported and will continue to receive updates and security patches.
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For more information, go to How to find your Cisco End of Life device(s) or reach out to your Partner Support team.

Replacement recommendations​

Below is a table of certified phones and ATAs to help you identify the best replacement devices for your specific needs. Click each model for more information.​

SPA Model​ Recommended Cisco Replacement​ Recommended Poly Replacement​ Recommended Yealink Replacement​

SPA301

 

Poly E100

Poly VVX250

Yealink T33G

Yealink T54W

SPA303

 

Poly E220

Poly VVX350

Poly Edge E320

Yealink T48U

Yealink T54W

PAP2-NA​ Cisco 191 ATA & Cisco 192 ATA​    
PAP2T​ Cisco 191 ATA & Cisco 192 ATA​    
SPA-2102​ Cisco 191 ATA & Cisco 192 ATA​    
SPA-3102​ Cisco 191 ATA & Cisco 192 ATA​    
SPA-921​  

Poly Edge E100

Poly Edge E220

Poly VVX250​

Yealink T33G

Yealink T54W

SPA-922​  

Poly Edge E100

Poly Edge E220

Poly VVX250​

Yealink T33G

Yealink T54W

SPA-941​  

Poly Edge E220

Poly Edge E320

Poly VVX350

Yealink T48U

Yealink T54W

SPA-942​  

Poly Edge E220

Poly Edge E320

Poly VVX350

Yealink T48U

Yealink T54W

 

SPA-962​  

Poly Edge E450

Poly Edge E550

Poly VVX450

Yealink T48U

Yealink T57W

Rebates and special offers

Polycom

Polycom offers rebates on selected models:

  • Edge E220: $15 one-time rebate
  • Edge E350: $20 one-time rebate

Customers should claim rebates directly from Polycom. For information on how to claim your rebate, go to PolyPhoneCashback.

Note:

  • The offer expires April 30th and requires a minimum purchase of 5 devices.
  • The maximum quantity is 200 devices.

Frequently asked questions

Why will Cisco phones have limited functionality on April 7th, 2024?

This is due to a combination of expiring security certificates and the end-of-support/life announcement from Cisco. ​

Cisco has announced end-of-sale and end-of-life dates for Cisco SPA 303 and other series model phones. The announcements state that support services for select devices will become unavailable in the first quarter of 2024.

Important: These Cisco phone models will have limited functionality on April 7th, 2024, when their security certificates expire.

What specific Cisco phones are impacted?​

  • PAP2-NA​
  • PAP2T​
  • SPA-2102​
  • SPA-3102​
  • SPA-921​
  • SPA-922​
  • SPA-941​
  • SPA-942​
  • SPA-962​
  • SPA301​
  • SPA303​

What should I do?​

Customers should make plans to migrate from impacted Cisco phones to prevent business disruption.​

How do I move my existing number to my new phone? ​

Review Swapping device with another phone on your account to learn how to swap your deskphone without changing its assigned number.​

Can I use a phone that isn’t on the replacement recommendation list?

The device can be registered as a BYOD phone by following the instructions for SIP manual provisioning.  ​

What happens to my device after the security certificate expires?​

Phones registered prior to the security certificate expiration will keep their connection. Any changes to the device configuration will not be successful.  The phone will continue to work with the existing configuration.  When the phone Server sends the request to update the device configuration it will not get an updated configuration but will continue to make and receive calls.  Supported phone features will continue to work.

What if I need additional support?

You can contact your Service Provider for support or reach out to your account representative.

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