Some Cisco SPA phones and analog telephone adaptors (ATAs) will reach their end of life on April 7, 2024, and will no longer work with the RingCentral system.
You can either:
| Account # | Company | Extension PIN | Registered User | Phone Model |
|---|---|---|---|---|
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Once logged in, you can see all your phone models.
For more information, go to How to find your Cisco End of Life device(s) or reach out to your Partner Support team.
Below is a table of certified phones and ATAs to help you identify the best replacement devices for your specific needs. Click each model for more information.
| SPA Model | Recommended Cisco Replacement | Recommended Poly Replacement | Recommended Yealink Replacement |
|---|---|---|---|
SPA301 |
|
Poly E100 Poly VVX250 |
Yealink T33G Yealink T54W |
SPA303 |
|
Poly E220 Poly VVX350 Poly Edge E320 |
Yealink T48U Yealink T54W |
| PAP2-NA | Cisco 191 ATA & Cisco 192 ATA | ||
| PAP2T | Cisco 191 ATA & Cisco 192 ATA | ||
| SPA-2102 | Cisco 191 ATA & Cisco 192 ATA | ||
| SPA-3102 | Cisco 191 ATA & Cisco 192 ATA | ||
| SPA-921 | Poly Edge E100 Poly Edge E220 Poly VVX250 |
Yealink T33G Yealink T54W |
|
| SPA-922 | Poly Edge E100 Poly Edge E220 Poly VVX250 |
Yealink T33G Yealink T54W |
|
| SPA-941 | Poly Edge E220 Poly Edge E320 Poly VVX350 |
Yealink T48U Yealink T54W |
|
| SPA-942 | Poly Edge E220 Poly Edge E320 Poly VVX350 |
Yealink T48U Yealink T54W
|
|
| SPA-962 | Poly Edge E450 Poly Edge E550 Poly VVX450 |
Yealink T48U Yealink T57W |
Polycom offers rebates on selected models:
Customers should claim rebates directly from Polycom. For information on how to claim your rebate, go to PolyPhoneCashback.
Note:
Why will Cisco phones have limited functionality on April 7th, 2024?
This is due to a combination of expiring security certificates and the end-of-support/life announcement from Cisco.
Cisco has announced end-of-sale and end-of-life dates for Cisco SPA 303 and other series model phones. The announcements state that support services for select devices will become unavailable in the first quarter of 2024.
Important: These Cisco phone models will have limited functionality on April 7th, 2024, when their security certificates expire.
What specific Cisco phones are impacted?
Latest Security Notice from Cisco: https://www.cisco.com/c/en/us/support/docs/field-notices/740/fn74094.html
What should I do?
Customers should make plans to migrate from impacted Cisco phones to prevent business disruption.
How do I move my existing number to my new phone?
Review Swapping device with another phone on your account to learn how to swap your deskphone without changing its assigned number.
Can I use a phone that isn’t on the replacement recommendation list?
The device can be registered as a BYOD phone by following the instructions for SIP manual provisioning.
What happens to my device after the security certificate expires?
Phones registered prior to the security certificate expiration will keep their connection. Any changes to the device configuration will not be successful. The phone will continue to work with the existing configuration. When the phone Server sends the request to update the device configuration it will not get an updated configuration but will continue to make and receive calls. Supported phone features will continue to work.
What if I need additional support?
You can contact your Service Provider for support or reach out to your account representative.