Certain Cisco SPA phones and analog telephone adaptors (ATAs) are approaching or have reached their end of life. These devices will no longer work with the RingCentral System.
You can either:
| Account # | Company | Extension PIN | Registered User | Phone Model |
|---|---|---|---|---|
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For more information, go to How to find your Cisco End of Life device(s) or reach out to your Partner Support team.
Below is a table of certified phones and ATAs to help you identify the security expiration date and best replacement devices for your specific needs. Click each model for more information.
| SPA Model | Security Certificate Expiration Date | Recommended Cisco Replacement | Recommended Poly Replacement | Recommended Yealink Replacement |
|---|---|---|---|---|
| SPA122 | 31-May-2025 | Cisco MPP 191 ATA | Poly ATA 402 (available Q4 2024) | |
SPA301 |
07-April-2024 |
|
Poly Edge E100 |
|
SPA303 |
07-April-2024 |
|
||
| SPA501G | 31-May-2025 | Cisco 7841 | Yealink T46U | |
| SPA502G | 31-May-2025 | Cisco 7841 | Yealink T46U | |
| SPA504G | 31-May-2025 | Cisco MPP 8851 | Poly Edge E450 | Yealink T46U |
| SPA508G | 31-May-2025 | Cisco MPP 8851 | Poly Edge E350 | Yealink T48U |
| SPA509G | 31-May-2025 | Cisco MPP 8851 | Yealink T48U | |
| SPA514G | 31-May-2025 | Cisco MPP 8851 | Yealink T48U | |
| SPA525G | 31-May-2025 | Cisco MPP 8861 | Yealink T57W | |
| SPA525G2 | 31-May-2025 | Cisco MPP 8861 | Yealink T57W | |
| PAP2-NA | 07-April-2024 | Cisco 191 ATA & Cisco 192 ATA | Poly ATA 402 (available Q4 2024) | |
| PAP2T | 07-April-2024 | Cisco 191 ATA & Cisco 192 ATA | Poly ATA 402 (available Q4 2024) | |
| SPA-2102 | 07-April-2024 | Cisco 191 ATA & Cisco 192 ATA | Poly ATA 402 (available Q4 2024) | |
| SPA-3102 | 07-April-2024 | Cisco 191 ATA & Cisco 192 ATA | Poly ATA 402 (available Q4 2024) | |
| SPA-921 | 07-April-2024 | Poly Edge E100 |
||
| SPA-922 | 07-April-2024 | Poly Edge E100 |
||
| SPA-941 | 07-April-2024 | |||
| SPA-942 | 07-April-2024 |
|
||
| SPA-962 | 07-April-2024 |
Polycom offers rebates on selected models:
Customers should claim rebates directly from Polycom. For information on how to claim your rebate, go to PolyPhoneCashback.
Note:
What will happen to my Cisco device when the security certificate expires?
Cisco has announced end-of-sale and end-of-life dates for Cisco SPA 303 and other series model phones.
This means that your Cisco phone configuration will become locked when the security certificate expires. The phone will continue to operate, but configuration changes will not function normally. The devices will no longer be able to authenticate with the provisioning server so updates will no longer be possible. If the device is factory reset or if the phone configuration in the Admin Portal is deleted, the phone will stop working.
What specific Cisco devices are impacted?
What should I do?
Customers should make plans to migrate from impacted Cisco devices to prevent business disruption.
How do I move my existing number to my new phone?
Review Swapping device with another phone on your account to learn how to swap your deskphone without changing its assigned number.
Can I use a phone that isn’t on the replacement recommendation list?
The device can be registered as a BYOD phone by following the instructions for SIP manual provisioning.
What happens to my device after the security certificate expires?
Phones registered prior to the security certificate expiration will keep their connection, but if the phone is reset or unplugged it will not reconnect. If the connection is lost, you’ll need to re-configure the phone as a BYOD device by following the instructions for SIP manual provisioning.
What if I need additional support?
You can contact your Service Provider for support or reach out to your account representative.