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Intro to call recording methods

Last updated on February 9, 2022
On-demand (manual) and automatic call recording are available to anyone who uses:
  • RingCentral IP phones 
  • RingCentral Phone desktop app 
  • RingCentral app (desktop and mobile)

On-demand call recording

On-demand call recording allows you to manually record phone calls at any time with the press of a button. A notification prompt will play to callers when the recording starts and when it stops. If you are an Admin, you can customize the notification callers hear. Learn how 
This feature is available to RingCentral MVP plan customers. 
Note: Automatic call recording needs to be turned off for on-demand call recording to work. Learn how 

Automatic call recording

When automatic call recording is turned on, recording will automatically start at the beginning of each call, and stop once the call ends. This feature is off by default and must be turned on by an admin for each user. 
Note: Automatic call recording is available to RingCentral MVP Premium customers.

Additional resources:

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