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Home > RingCX > Admins > Account and user management

Account and user management

Set up and configuration

Delivering call recordings

Intro to notifications

Importing phone numbers

Changing agent and admin passwords

Creating and managing admins

Creating and assigning main account roles

Creating and managing roles

Configuring alerts

Configuring Agent Assist

Configuring and managing agent states in your account

Configuring authenticated login via Okta

Configuring DNIS notifications

Configuring notification groups

Configuring the corporate directory in your account

Managing account-level default settings

Deleting or deactivating agents and admins

Setting up a RingEX CCRN

Setting the default language used for interactions

Turning on AI-generated summaries and transcripts

Using and managing

Linking RingCentral accounts to RingCX accounts for users

Linking your RingCentral company account to your RingCX company account

Adding and managing agents

Generating voice audit logs

Downloading agent debug logs

Managing audio files

Uploading an audio file

Exporting and uploading phone numbers in bulk

Exporting digital interaction data

Using search queries

Integrations

Configuring Aspect integration settings in your account

Configuring integration settings in your account

Configuring Monet integration settings in your account

Google Dialogflow integration

Agent settings and assignments

Assigning roles to an admin user

Viewing and editing phone numbers

Cookie preferences

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