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Home > RingCX > Admins > Inbound routing

Inbound routing

Overview

Intro to inbound call routing

Intro to inbound queue events

Intro to cloud routing

Intro to digital routing

Intro to digital routing dispositions

Intro to routing rules

Intro to testing inbound queues

Building workflows

Intro to workflows

What nodes can do in IVR Studio

Agent settings and assignments

Assigning an agent to an inbound queue

Assigning an audio file

Assigning an email template to a disposition

Managing agent settings on an inbound queue

Using and managing

Adding and managing digital routing dispositions

Creating and managing inbound queue group skills

Configuring inbound priority queue events

Using the Date Time node in the Workflow Studio

Using the Email node in the Workflow Studio

Using the Get Voice Input node

Using the Hangup node

Using the JavaScript tool

Using the Play Audio node

Using the recording nodes

Using the Route node

Using the Say Var node

Using the JavaScript node

Using the HTTP Request node

Testing call routing in your inbound queue

Set up and configuration

Creating an inbound queue

Creating and managing an inbound queue group

Creating an inbound priority group

Adding a workflow

Creating a digital queue

Creating a digital queue group

Creating and managing digital queue events

Creating and managing digital queue group skills

Configuring digital queue settings

Configuring cloud destinations

Configuring cloud profiles

Setting cloud destination business hours

Setting up inbound call recording

Managing inbound integrations

Managing inbound metric settings

Configuring inbound voice queue events

Managing inbound queue settings

Managing queue audio settings in RingCX

Updating an IVR with your cloud profile

Setting up daily inbound queue business hours

Setting how incoming calls are handled during holidays

Building a basic IVR (part 1)

Building a basic IVR (part 2)

Building an advanced IVR (part 1)

Building an advanced IVR (part 2)

Building an IVR to support call deflection

Using Sync (Busy) Queue Wait

Integrating a SIP-based IVA

Setting up direct routing for Microsoft Teams to agents

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