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Home > RingCX > Admins > Outbound routing

Outbound routing

Overview

All about requeue shortcuts

Intro to Caller IDs

Intro to dial modes

Intro to dial zones

Intro to dispositions

Intro to lead lists

Intro to ManualDial

Intro to manual outbound dialing

Intro to outbound compliance tools

Intro to outbound dialing

Intro to outbound dial plans

Intro to phone books

Intro to Quota Management

Intro to voicemail detection

RingCX system requirements

Understanding campaign lead list logs

Understanding custom criteria-based dial plans

Understanding quota targets

Agent settings and assignments

Assigning a custom criteria-based dial plan to a campaign

Assigning a custom dial zone group to a campaign

Assigning a target group to a campaign

Assigning a voicemail detection profile to a campaign

Assigning an agent to a dial group

Assigning dial zone key(s) to leads

Configuring agent settings on a campaign

Configuring agent filtering

Configuring an agent for manual outbound dialing

Reserving an agent for a lead via the Lead Manager

Using and managing

Changing the dial mode of a dial group

Managing leads and lead information

Managing quota targets

Managing uploaded lead lists

Mapping auxiliary lead list data

Performing a manual pass via the Leads search

Performing actions on leads

Scheduling lead callbacks via the Leads search

Searching for leads via the Leads search

Setting daily campaign schedules

Uploading a new lead list

Using DNC Manager

Using DNC Scrubbing

Using the Branch tool

Using the Leads search

Using the Hangup node

Using the Data Builder tool

Using the Mapping tool

Using Recording tools

Using Whitelist Manager

Using the WWW tool

Set up and configuration

Adding your Caller ID numbers to a lead list

Creating a dial group

Creating a custom campaign criteria group

Configuring predictive dialing ratios and settings

Creating a custom dial zone

Creating a dial zone group

Creating a voice campaign

Creating a voicemail detection profile

Creating an inbound queue

Creating agent dispositions in an outbound campaign

Creating and managing agent dispositions for inbound queues

Creating custom criteria-based dial plans

Creating quota groups

Creating quota targets

Configuring basic campaign settings

Configuring a lead list mapping template

Configuring aux labels and campaign integrations

Configuring basic dial plan filtering

Configuring an inbound queue for manual outbound dialing

Configuring campaign compliance tools

Configuring campaign passes

Configuring custom data for a lead list

Configuring dialer settings

Configuring international access in your account

Configuring outbound audio settings

Configuring outbound quotas

Deleting a voicemail detection profile

Enabling replacement of Caller ID upon call transfer

Email address formatting recommendations

Finding and managing Caller IDs

Mapping a lead list: the basics

Moving leads to a new list via the Leads search

Setting up outbound call recording

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