Home > Porting
Moving a phone number to RingCentral? Here are the basic things you need to know to ensure
your number transfer goes smoothly.
Click here to view the complete porting submission options, additional resources, and FAQs.
For the transfer of more than 100 numbers to RingCentral from the same carrier, please see the Project Port section for details as we do project-based porting. You can also port your prepaid cell phone number. Be sure to provide your wireless account number and PIN. If you don't have this information, please ask your current cell carrier.
The cost of negotiating the transfer of your number from your existing phone carrier is shouldered by RingCentral.
The information needed to port your number will be collected during order creation. This includes the number(s) you are porting, your account number (the account number is often different from your wireless phone number), the PIN/passcode on your account (if applicable) and the physical address the numbers are registered under (no PO Boxes).
Some carriers will require a copy of your recent phone bill, or other verification information. If this happens, we'll work with you to provide that information to the carrier and complete the porting process. Once your order is verified, we'll work with your existing carrier to port your number as quickly as possible.
Porting time is from Monday to Friday, between 9:00 AM and 5:00 PM in the country of origin. The porting window is 0-3 hours. This process usually takes around 10 to 16 weeks to complete after you’ve submitted your request through your RingCentral account. However, the timing may depend on your current service provider or the complexity of the request.
The Number Transfer Department can be reached via email at [email protected].