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Call handling and forwarding

Overview

Managing phone settings in the RingCentral app

Setting up company call handling

Setting up Company Call Handling and Operator extension

Setting up custom company greetings

Setting up an Announcement-Only Extension

Setting up a message-only extension

Configuring call handling and forwarding settings

Setting up your call forwarding for business hours

Setting up your call forwarding for after business hours

Configuring your Incoming Call Information settings

Configuring Call Flip settings

Configuring your custom answering rules

Managing your custom answering rules

Checking for conflicts between custom answering rules

Forwarding calls

Forwarding calls to an external number

Forwarding calls to another RingCentral extension

Forwarding calls to the RingCentral app

Setting up incoming call handling

Setting up call forward for unreachable phone

Creating a user greeting

Why are my calls not forwarding to third-party numbers?

Turning on the Forward all calls feature

Setting up call handling and forwarding user templates

Creating a call handling template in the Admin Portal

Set incoming call information

Adding a Call Handling template

Editing Call Handling templates

Managing Call Handling templates

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