Step
|
Time period
|
Goals
|
Welcome call
|
Within 48-72 hrs
|
Establish:
a. time frame of the implementation process b. the network requirements
c. responsibilities of Frontier | RingCentral and of the customer
|
1st training session
|
Scheduled for 1 hr
|
Work with your Professional Services advisor to:
a. Confirm your network information:
i. Modem
ii. Router
iii. Internet provider
iv. Verified up/down speed
b. Discuss your
i. Account setup
ii. Available features
iii. Required user information
iv. Scope of work defined in your agreement
c. Determine how you would like your phone system to work
d. Create two to three users with a username, extension number, and email address
e. Assign and nickname phones
f. Complete E911 dialing information
g. Learn how to use the mobile app
|
2nd/3rd sessions
|
1 hour each
|
Your Professional Service advisor will:
a. Check on the progress of your account setup
b. Help you set up how you want your company and users to handle incoming calls
c. Confirm advanced call handling rules
d. Assist with transferring your existing company numbers to your Frontier | RingCentral company account
|
Essentials Edition
|
Standard Edition
|
Premium Edition
|
|
Mobile Apps
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Send and receive texts with your iPhone or Android smartphone, tablet and PC.
|
✓
|
✓
|
✓
|
With conferencing, set up and join conference calls anywhere, anytime.
|
✓
|
✓
|
|
Work together with team messaging, file sharing, task management, and group calendars.
|
✓
|
✓
|
✓
|
Bring your Frontier | RingCentral phone system to the applications you use every day.
|
✓
|
||
Automatically record both incoming and outgoing calls for yourself and your employees.
|
✓
|
||
Internet fax Send and receive faxes from your computer, mobile device, Microsoft Outlook, or cloud storage provider. |
✓ | ✓ |