Setting up your Frontier | RingCentral service
Frontier | RingCentral is quick and easy to set up.
Tips for a successful setup
- Make sure someone is available to accept the FedEx shipment. Your phones should arrive in 5 -7 business days after purchase.
- Attend your implementation appointments and invite anyone else you need to include.
- Note that you can reach the Implementation Hotline at (833) 490-0151.
Network readiness
Account set up
Number transfer
Product features
Support & resources
TCR/SMS resources
Network readiness
To ensure overall call quality of your new system, you will need to set up your network, internet connection, and router correctly.
Requirements:
- High-speed internet access
- Proper configuration of your network components
- Quality phone cabling
Network requirements
Review the network requirements to configure your firewall and web proxy to ensure Frontier | RingCentral services run correctly.
Testing your internet connection bandwidth
You will need to confirm whether your internet has enough capacity to deliver high-quality calls or if you will need additional bandwidth. You need roughly 84 KB for each concurrent call to handle voice data flow if you switch to VoIP.
Test your internet capacity:
- Network Assessment Tool: Assess your network’s readiness for Frontier | RingCentral, determine network capacity, and estimate expected voice quality. Run the test
Configuring your modem
If you are using a cable modem/router combination, verify that it is in IP passthrough or bridge mode. You will also need to add a router to your local network. Please contact your internet service provider for instructions.
Buying and configuring router and firewall
You should use a router that supports QoS. Frontier | RingCentral provides a list of recommended routers; find your router on the list and set it up according to the instructions, or purchase a new router if your current router is not on the list.
If you use a router with a built-in firewall, turn off ALG and configure it for QoS with VoIP prioritization and port forwarding. Many routers have firewalls built-in, but if you have a separate firewall you will need to configure it for port triggering.
Refer to your firewall documentation for configuration details.
Using switches
Any switches that carry VoIP traffic need to be set to prioritize voice. Refer to your switch documentation for configuration instructions.
If you plan to run power to your phones over a network cable, make sure your switch has sufficient power capacity for the number of phones you plan to run on that switch. To do this:
- Check the output power rating on your switch. This is usually written on the right of the switch.
- Add up the power consumption on each of the phones you want to run from the switch. If the power consumption on the phones is greater than the power output on the switch, you’ll need to either
- add another PoE switch or
- use power supplies for the phones.
Cabling
For best results, phones should be connected by cat 5 Ethernet cable to your VoIP-configured router or switch. If your local network is more than five years old, or you did not set it up, you should get a cabling or electrical contractor to test it to verify that you have cat 5 with a good connection from end to end.
Plugging in phones
When you have your network set up, connect your phones to the Ethernet, and then connect your workstations to the phones. This will ensure that activity on a workstation does not interfere with the voice quality of a phone call.
WiFi
If you have people in your office who will use the Frontier | RingCentral app to make and take calls over WiFi, you will need to configure your wireless access points to prioritize voice and media traffic. Refer to your access point documentation.
Note: Your WiFi connection may be inconsistent, depending on your location. Frontier | RingCentral does not recommend the use of WiFi desk phones.
Note: Your WiFi connection may be inconsistent, depending on your location. Frontier | RingCentral does not recommend the use of WiFi desk phones.
Getting help with network readiness
If you need help setting up your computer network, we recommend getting local help.
If you have call quality issues, you can create a case on the Support portal or speak with your Implementation Advisor. Gather this info before speaking with your Implementation Advisor:
- What symptoms are you experiencing?
- Choppy sound
- Dropped calls
- Static
- One way audio or no audio
- When did it happen?
- The beginning and ending dates when the issue occurred
- The dates and times of specific calls where the issue was obserced
Although rare, if you’re noticing a service disruption to your account, review the system status here.
Frontier | RingCentral offers implementation services to help you get your account up and running.
Note: Depending on the readiness and complexity of your setup needs, the process may take up to 30 days.
The following Frontier | RingCentral contacts are here to assist you throughout the implementation process:
- Professional Service Advisor: Meets with you over the phone to provide training and help you successfully set up your account.
- Account Executive: Assists with product and pricing information.
When speaking with Frontier | RingCentral contacts, please have a list of the following handy for all users:
- User names: List of users who use the network or service
- Extension numbers: Numbers dialed to reach specific users after dialing a main number
- Extension names: Extension names assigned to individual users
- Email addresses: Email addresses assigned to individual users
- E911 addresses: Address to send emergency services when users place a 911 call
Steps during the implementation process
Step
|
Time period
|
Goals
|
Welcome call
|
Within 48-72 hrs
|
Establish:
a. time frame of the implementation process b. the network requirements
c. responsibilities of Frontier | RingCentral and of the customer
|
1st training session
|
Scheduled for 1 hr
|
Work with your Professional Services advisor to:
a. Confirm your network information:
i. Modem
ii. Router
iii. Internet provider
iv. Verified up/down speed
b. Discuss your
i. Account setup
ii. Available features
iii. Required user information
iv. Scope of work defined in your agreement
c. Determine how you would like your phone system to work
d. Create two to three users with a username, extension number, and email address
e. Assign and nickname phones
f. Complete E911 dialing information
g. Learn how to use the mobile app
|
2nd/3rd sessions
|
1 hour each
|
Your Professional Service advisor will:
a. Check on the progress of your account setup
b. Help you set up how you want your company and users to handle incoming calls
c. Confirm advanced call handling rules
d. Assist with transferring your existing company numbers to your Frontier | RingCentral company account
|
For new Frontier Fiber customers, the Implementation Advisor will walk customers through submitting the port request inside of their Frontier | RingCentral admin portal.
- Porting of local numbers takes 5-15 business days to complete.
- Porting of Toll-Free numbers takes 3-5 business days to complete.
- Customers will need to have an electronic copy of their current number provider's bill ready.
For Existing Frontier Fiber customers, they will need to call into Frontier Support (800-921-8102) for help in submitting their Port Request. Frontier Support will walk customers through submitting their port request inside the Frontier | RingCentral customer admin portal.
Additionally, customers can view this helpful video to prepare for the call with their Implementation Advisor or with Frontier Support.
Your Frontier | RingCentral account includes powerful features that make it easy for you to communicate with colleagues and clients. The following chart highlights the features provided with each product.
Essentials Edition
|
Standard Edition
|
Premium Edition
|
|
Mobile Apps
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
|
Send and receive texts with your iPhone or Android smartphone, tablet and PC.
|
✓
|
✓
|
✓
|
|
With conferencing, set up and join conference calls anywhere, anytime.
|
✓
|
✓
|
|
|
Work together with team messaging, file sharing, task management, and group calendars.
|
✓
|
✓
|
✓
|
|
Bring your Frontier | RingCentral phone system to the applications you use every day.
|
✓
|
||
|
Automatically record both incoming and outgoing calls for yourself and your employees.
|
✓
|
||
| Internet fax Send and receive faxes from your computer, mobile device, Microsoft Outlook, or cloud storage provider. |
✓ | ✓ |
Support site
The Support site includes search capabilities, a Learning Center with step-by-step videos, and how-to articles.
Easily find the answers you need:
- Powerful search capabilities: Find answers to your questions using our online knowledge base.
- Learning Center: Find step-by-step videos and quick start guides to help you get going.
Ask the community
Get the answers you need and exchange product knowledge in the Online Community, where you can access the latest support information.
The community is available seven days a week, with over 1,000 discussion topics, and growing every day. You can ask questions, reply to others, share new ideas, access training material, and learn more about products and features.
Connect with our developer platform
The Connect Platform provides access to communications data and offers a family of cloud APIs and SDKs that integrate voice, SMS, and fax communications.
Customer success webinars
Attend one of our monthly webinars to learn how to get the most out of Frontier | RingCentral. Invite your users! Register now.
Voice of the customer program
Frontier | RingCentral is dedicated to delivering a world-class experience to our customers, and your feedback is critical. You may receive short surveys to provide feedback about your sales and support interactions from time to time. We also conduct three-month and bi-yearly customer experience surveys to ensure that we meet your expectations.
Registration checklist
We’ve put together easy-to-follow tips to help you prepare for registering your business SMS with The Campaign Registry (TCR). Learn what you need to have on hand before registering with TCR.
Setting up your TCR SMS registration
Mobile carriers now require you to register your brand, campaign, and number assignments before enabling SMS. This is required regardless of how you currently utilize SMS. Learn how to set up TCR registration and assign numbers to your SMS campaigns.
SMS and TCR FAQ
When completing registration with The Campaign Registry (TCR), you might encounter some issues you might encounter, and we have a process for resolving them. Read our Frequently Asked Questions (FAQ) article for quick answers.
1. Network readiness
Setting up your Frontier + RingCentral service
Frontier + RingCentral is quick and easy to set up.
Tips for a successful setup
- Make sure someone is available to accept the FedEx shipment. Your phones should arrive in 5 -7 business days after purchase.
- Attend your implementation appointments and invite anyone else you need to include.
- Note that you can reach the Implementation Hotline at (833) 490-0151.
Network readiness
To ensure overall call quality of your new system, you will need to set up your network, internet connection, and router correctly.
Requirements:
- High-speed internet access
- Proper configuration of your network components
- Quality phone cabling
Network requirements
Review the network requirements to configure your firewall and web proxy to ensure Frontier + RingCentral services run correctly.
Testing your internet connection bandwidth
You will need to confirm whether your internet has enough capacity to deliver high-quality calls or if you will need additional bandwidth. You need roughly 84 KB for each concurrent call to handle voice data flow if you switch to VoIP.
Test your internet capacity:
- Network Assessment Tool: Assess your network’s readiness for Frontier + RingCentral, determine network capacity, and estimate expected voice quality. Run the test
Configuring your modem
If you are using a cable modem/router combination, verify that it is in IP passthrough or bridge mode. You will also need to add a router to your local network. Please contact your internet service provider for instructions.
Buying and configuring router and firewall
You should use a router that supports QoS. Frontier + RingCentral provides a list of recommended routers; find your router on the list and set it up according to the instructions, or purchase a new router if your current router is not on the list.
If you use a router with a built-in firewall, turn off ALG and configure it for QoS with VoIP prioritization and port forwarding. Many routers have firewalls built-in, but if you have a separate firewall you will need to configure it for port triggering.
Refer to your firewall documentation for configuration details.
Using switches
Any switches that carry VoIP traffic need to be set to prioritize voice. Refer to your switch documentation for configuration instructions.
If you plan to run power to your phones over a network cable, make sure your switch has sufficient power capacity for the number of phones you plan to run on that switch. To do this:
- Check the output power rating on your switch. This is usually written on the right of the switch.
- Add up the power consumption on each of the phones you want to run from the switch. If the power consumption on the phones is greater than the power output on the switch, you’ll need to either
- add another PoE switch or
- use power supplies for the phones.
Cabling
For best results, phones should be connected by cat 5 Ethernet cable to your VoIP-configured router or switch. If your local network is more than five years old, or you did not set it up, you should get a cabling or electrical contractor to test it to verify that you have cat 5 with a good connection from end to end.
Plugging in phones
When you have your network set up, connect your phones to the Ethernet, and then connect your workstations to the phones. This will ensure that activity on a workstation does not interfere with the voice quality of a phone call.
WiFi
If you have people in your office who will use the Frontier + RingCentral app to make and take calls over WiFi, you will need to configure your wireless access points to prioritize voice and media traffic. Refer to your access point documentation.
Note: Your WiFi connection may be inconsistent, depending on your location. Frontier + RingCentral does not recommend the use of WiFi desk phones.
Note: Your WiFi connection may be inconsistent, depending on your location. Frontier + RingCentral does not recommend the use of WiFi desk phones.
Getting help with network readiness
If you need help setting up your computer network, we recommend getting local help.
If you have call quality issues, you can create a case on the Support portal or speak with your Implementation Advisor. Gather this info before speaking with your Implementation Advisor:
- What symptoms are you experiencing?
- Choppy sound
- Dropped calls
- Static
- One way audio or no audio
- When did it happen?
- The beginning and ending dates when the issue occurred
- The dates and times of specific calls where the issue was obserced
Although rare, if you’re noticing a service disruption to your account, review the system status here.
© 1999 - 2022 RingCentral, Inc. All rights reserved.