Network requirements | Engage Digital
Table of contents
1. Whitelisting of domains and IP addresses
- Domain names and IP addresses only for used features. For example, if Salesforce integration is not used, then no whitelisting of the IP addresses is needed.
- The EU production servers are divided into sets called shards.
- XXX indicates the enterprise customer domain.
- Collaborative browsing or Co-browsing is an optional troubleshooting feature that allows agents to view their customer’s screen and control their customer’s mouse and keyboard.
- Salesforce integration is an optional feature that allows clients to access Engage Digital from within Salesforce.
- The realtime messaging service supports agent availability management, tasks, and chat.
| Table 1 - Domain Names and IP Addresses | |||
|---|---|---|---|
Purpose |
Application Protocol |
Domain Name/IP Address |
|
Domains hosted in EU (Claranet) |
Domains hosted in US (AWS) |
||
Production Server Access |
HTTPS |
Inbound and outbound connections: Shard 1: 185.88.105.121 Shard 2: 185.88.105.122 Shard 3: 185.88.105.123
|
Inbound connections: 13.248.219.41 76.223.82.103 Outbound connections: 3.87.164.160 3.216.157.241 3.216.3.47 |
Advanced Analytics |
N/A |
Inbound and outbound connections: 148.62.70.64/27 |
Inbound and outbound connections: 148.62.70.64/27 |
Co-browsing and Salesforce Integration |
N/A |
Inbound connections: 75.2.18.63 99.83.141.113 Outbound connections: 35.181.127.113 35.181.142.168 15.188.115.248 |
Inbound connections: 13.248.219.41 76.223.82.103 Outbound connections: 3.87.164.160 3.216.157.241 3.216.3.47 |
Agent Browser Client Access |
HTTPS |
xxx.engagement.dimelo.com |
xxx.digital.ringcentral.com |
API |
HTTPS |
xxx.api.engagement.dimelo.com |
xxx.api.digital.ringcentral.com |
Test Chat Browser Client Access (not required for agents) |
HTTPS |
xxx.dimelochat.com |
xxx.chat.digital.ringcentral.com |
Test Mobile SDK Browser Access (not required for agents) |
HTTPS |
xxx.messaging.dimelo.com |
xxx.messaging.digital.ringcentral.com |
Realtime Messaging with Agent |
HTTPS WSS |
xxx.ws.dimelo.com |
xxx.ws.digital.ringcentral.com |
Connect Admins to Social Media |
HTTPS |
engagement-connect.herokuapp.com |
shard1-us1.digital.ringcentral.com |
Advanced Analytics |
HTTPS |
us1-prod.analytics.engage.ringcentral.com |
us1-prod.analytics.engage.ringcentral.com |
Co-browsing Access |
HTTPS |
cobrowsing.eu2.digital.ringcentral.com
|
cobrowsing.us1.digital.ringcentral.com |
Salesforce Integration |
HTTPS |
sfdc.eu2.digital.ringcentral.com |
sfdc.us1.digital.ringcentral.com |
Support Center |
HTTPS |
support.ringcentral.com |
support.ringcentral.com |
Community Forums |
HTTP/ HTTPS |
Answers forum: 185.88.105.112 Ideas forum: 185.88.105.119 Users forum: 185.88.105.120 |
N/A |