Table 1. Whitelisting of Domains, IP Addresses, and Port Numbers | |||
---|---|---|---|
Purpose |
Application Protocol |
IP Address |
Destination Ports |
API |
HTTPS |
Subnet IP |
TCP\443 |
Central |
HTTP |
Subnet IP |
TCP\80 - Optional and required only if the support of HTTP is necessary. All requests will immediately redirect to HTTPS. |
HTTPS |
Subnet IP |
TCP\443 |
|
FTP |
|
TCP\21 - Optional and required only if the support of FTP is necessary to access stored files. |
|
Direct Data Access |
HTTPS |
Subnet IP |
TCP\443 |
ECHO |
HTTP |
Subnet IP |
TCP\80 - Optional and required only if the support of HTTP is necessary. All requests will immediately redirect to HTTPS. |
HTTPS |
Subnet IP |
TCP\443 |
|
FTP |
Subnet IP |
TCP\20, 21, 22, 25 - Optional and required only if necessary to upload or download files or surveys. |
|
SMTP |
Subnet IP |
TCP\25 (also inbound) |
|
Engage QM Screen Recording |
- |
207.166.105.75 |
UDP\506 |
IVR |
HTTPS |
Subnet IP |
TCP\80 - Optional for this product and is required only if the scripts make requests back to tenant resources and the protocols used. |
HTTPS |
Subnet IP |
TCP\443 |
|
FTP
|
Subnet IP |
TCP\21 |
|
SFTP |
Subnet IP |
TCP\22 - Optional for this product and is required only if the scripts make requests back to tenant resources and the protocols used. |
|
MAX Agent |
HTTPS |
Subnet IP |
TCP\443 |
QM Enterprise Agent |
HTTP |
Subnet IP |
TCP\80, 62001, 62020, 62075, 62185, 62515, 63280, 63301, 63304, 63305, 63333, 63336, 63344 |
HTTPS |
Subnet IP |
TCP\443, 2001, 30006, 30100, 61616, 62000, 62001, 62020, 62070, 62072, 62075, 62076-78, 62080-1, 62083, 62085, 62121, 62122, 62123-4, 62130, 62132, 62135-37, 62141, 62142, 62145, 62183-84, 62300, 62301, 62333, 62334, 62515, 62516, 63300, 63301, 63333, 63334, 63343 |
|
TLS |
Subnet IP |
TCP\2010, 2011, 5070-5090, 8020, 8731, 62048, 62051, 62062, 62065, 62069, 62074, 62079, 62082, 62084, 62089, 62112, 62125, 62134, 62140, 62143, 62155-56, 62186, 62321, 62628, 63100, 63112, 63220, 63250, 63302-03, 63361-66, 63101 |
|
SIP |
Subnet IP |
TCP\5060 |
|
- |
Subnet IP |
TCP\38210-38213 UDP\38210-38213 TCP\62002 UDP\62002
Some applications will redirect to HTTPS. Others do not and require HTTP. |
|
Salesforce Agent |
HTTPS |
Subnet IP |
TCP\443 |
Supervisor |
HTTP |
Subnet IP |
TCP\80 |
HTTPS |
Subnet IP |
TCP\443 |
|
Support |
HTTP |
Subnet IP |
TCP\80 |
HTTPS |
Subnet IP |
TCP\443 |
|
Studio |
HTTPS |
Subnet IP |
TCP\443 |
Thin Agent |
HTTPS |
Subnet IP |
TCP\443 |
WFM Enterprise RCP |
HTTP |
Subnet IP |
TCP\80 |
JMS |
Subnet IP |
TCP\10093-13003 |
|
WFM Enterprise Web |
HTTP |
|
TCP\80 - Optional and required only if the support of HTTP is necessary. Requests will not redirect to HTTPS. |
HTTPS |
|
TCP\443 |
|
JMS |
|
TCP\10093-13003 |