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Highlights > May 2024

Release Notes

May 2024 Release Highlights

RingEX Core

Version 24.2 (Release date: May 7 to June 8, 2024)

Admin

  • Admins can now assign roles to users using RC App
  • Admins can now create call queues or edit settings for existing call queues in bulk
  • Allow customers to schedule activation email when adding new users
  • An improved flow for the user to follow through the Assisted Provisioning setup. Now it includes a Copy to Clipboard link referring to the instructions of specific devices models we support

Call Handling

  • Server-based conferencing for hard phones allows users to quickly initiate a multi-party (3+) ad hoc conference call directly from their phone. Adding additional participants to a hard phone conference is as simple as pressing the conference key on the hard phone and dialing the participants number/extension. Support for Delegated Lines/BCA included with this enhancement

Global

  • With the introduction of CCRN for pBYOC customers will be able to configure their BYOC number as CCRN
  • Support Custom Key Layout Yealink T4U/T5W/T33G and Poly Edge E500 (new sign-ups only)
  • Enable SyncDnD for all VVX models upgraded to VVX FW version 6.4.4
  • Support Persist for Poly Edge series: E100, E220, E300, E320, E350, E450, E500, E550
  • Full support including assisted provisioning and merchandising for Poly Rove 20 with B1 base station
  • Merchandise Poly Edge Expansion Module for Poly Edge 450/500*/550 (*500: BYOD/Assisted Provisioning only)
  • Support BYOD/Assisted Provisioning for Unify OpenScape Desk Phone CP410

Partner Specific

  • Changed our timezone GMT-6 Guadalajara, Mexico City, Monterrey to no longer use Daylight Savings time. For MCM, new users will be displayed with timezone "GMT-6 Guadalajara, Mexico City, Monterrey” as default

RingCentral app

Version 24.2.20, desktop, web, and mobile (Release date: May 2024)

  • Improvement for DND related "No ring" issues: To help users understand the missed calls caused by app and device OS DND status. It is especially easy for users to set a mobile device in the DND mode and forget this will also affect answer behavior on the RingCentral app.
  • What’s new announcement banner: Announcement banner replacing What's New carousel
  • Improve discovery of Help: Improved discovery of Help menu items in profile
  • BA Answered Elsewhere: This feature supports “Answered Elsewhere” in Business Analytics. When someone answers an incoming call simultaneously ringing multiple endpoints and coworkers, others see ‘Answered Elsewhere.’ 
  • Zendesk Integration Enhancements: Zendesk Integration Enhancements - In Browser Calling; Advanced Search Capabilities; Talk Partner Edition Integration; Display Call Queue in incoming calls
  • On-demand generation on AI notes during call: On-demand generation of AI notes during the call and notes available during call recap
  • Separate Live Transcription from Recording: Separate the Live Transcription from Call Recording feature
  • AI summaries: Get a summary recap of your unread messages to catch up quickly; summarize long messages to save reading time
  • Message Threading/Replies: Threading allows for more organized discussions around single conversations.
    • Replies to threads move down within the stream, allowing users to catch up quickly
    • Users can also view threads within the drawer, offering a singular view of their side conversations
  • Audio/Video Messaging
    • Audio Messaging: Optimized for speed, sending an Audio Message allows for more engaging and expressive conversation. 
    • Video Messaging: Easy to use and familiar with video recording controls; Ability to multi-task
  • Language settings in the desktop app: Users can now choose the display language for the desktop application. This feature is also natively supported by iOS/Android.
  • Assign ringtones to contacts: Instantly differentiate your calls by setting unique ringtones for your contacts.
    • Optimize screen real estate with the  drill-down experience
    • Streamlined search functionality and efficient assign ringtones workflow
  • Audio tone for warm transferred calls: Audio prompt (beep) triggered upon successful completion of a warm transfer to notify parties that transfer has occurred
  • Allow in-app role assignment to the user: Customer admins gain new capabilities in the RingCentral app > Company settings > User management > Manage users and licenses:
    • Choose the role of the user when adding a new user;
    • Change the role of the existing user;
    • Find users on account by their roles
  • Search and download of Transcription (Notes users): Enable users to search and download live transcription persisted after the call
  • AI writer: Users can now use AI writer for the following:
    • Improve writing 
    • Spelling & grammar check
    • Translate languages
    • Change message tone: casual or professional

RingCentral Rooms

Version 24.2.20 (Release date: May 20, 2024)

  • Manage digital signage display times: IT admins can customize the days and times that digital signage displays from the Admin Portal. 
  • Rooms users can opt in to pre-beta features: With Labs, users can now opt in to pre-beta features before they get released in beta or to all users. Full HD (1080p) video for Rooms is the first lab feature.
  • Self-view in SIP meetings: With self-view, participants can see how they look on camera in SIP meetings. The user can hide the thumbnail or adjust its position and size.
  • Update the Rooms scheduler from the Admin Portal: IT admin can now update or schedule an update for the Rooms scheduler from the Admin Portal. 
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