Highlights > May 2024

Release Notes

May 2024 Release Highlights

RingEX Core

Version 24.2 (Release date: May 7 to June 8, 2024)


  • Admins can now assign roles to users using RC App
  • Admins can now create call queues or edit settings for existing call queues in bulk
  • Allow customers to schedule activation email when adding new users
  • An improved flow for the user to follow through the Assisted Provisioning setup. Now it includes a Copy to Clipboard link referring to the instructions of specific devices models we support

Call Handling

  • Server-based conferencing for hard phones allows users to quickly initiate a multi-party (3+) ad hoc conference call directly from their phone. Adding additional participants to a hard phone conference is as simple as pressing the conference key on the hard phone and dialing the participants number/extension. Support for Delegated Lines/BCA included with this enhancement


  • With the introduction of CCRN for pBYOC customers will be able to configure their BYOC number as CCRN
  • Support Custom Key Layout Yealink T4U/T5W/T33G and Poly Edge E500 (new sign-ups only)
  • Enable SyncDnD for all VVX models upgraded to VVX FW version 6.4.4
  • Support Persist for Poly Edge series: E100, E220, E300, E320, E350, E450, E500, E550
  • Full support including assisted provisioning and merchandising for Poly Rove 20 with B1 base station
  • Merchandise Poly Edge Expansion Module for Poly Edge 450/500*/550 (*500: BYOD/Assisted Provisioning only)
  • Support BYOD/Assisted Provisioning for Unify OpenScape Desk Phone CP410

Partner Specific

  • Changed our timezone GMT-6 Guadalajara, Mexico City, Monterrey to no longer use Daylight Savings time. For MCM, new users will be displayed with timezone "GMT-6 Guadalajara, Mexico City, Monterrey” as default

RingCentral Rooms

Version 24.2.20 (Release date: May 20, 2024)

  • Manage digital signage display times: IT admins can customize the days and times that digital signage displays from the Admin Portal. 
  • Rooms users can opt in to pre-beta features: With Labs, users can now opt in to pre-beta features before they get released in beta or to all users. Full HD (1080p) video for Rooms is the first lab feature.
  • Self-view in SIP meetings: With self-view, participants can see how they look on camera in SIP meetings. The user can hide the thumbnail or adjust its position and size.
  • Update the Rooms scheduler from the Admin Portal: IT admin can now update or schedule an update for the Rooms scheduler from the Admin Portal. 
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