Version 24.2 (Release date: May 7 to June 8, 2024)
Admin
Admins can now assign roles to users using RC App
Admins can now create call queues or edit settings for existing call queues in bulk
Allow customers to schedule activation email when adding new users
An improved flow for the user to follow through the Assisted Provisioning setup. Now it includes a Copy to Clipboard link referring to the instructions of specific devices models we support
Call Handling
Server-based conferencing for hard phones allows users to quickly initiate a multi-party (3+) ad hoc conference call directly from their phone. Adding additional participants to a hard phone conference is as simple as pressing the conference key on the hard phone and dialing the participants number/extension. Support for Delegated Lines/BCA included with this enhancement
Global
With the introduction of CCRN for pBYOC customers will be able to configure their BYOC number as CCRN
Support Custom Key Layout Yealink T4U/T5W/T33G and Poly Edge E500 (new sign-ups only)
Enable SyncDnD for all VVX models upgraded to VVX FW version 6.4.4
Support Persist for Poly Edge series: E100, E220, E300, E320, E350, E450, E500, E550
Full support including assisted provisioning and merchandising for Poly Rove 20 with B1 base station
Support BYOD/Assisted Provisioning for Unify OpenScape Desk Phone CP410
Partner Specific
Changed our timezone GMT-6 Guadalajara, Mexico City, Monterrey to no longer use Daylight Savings time. For MCM, new users will be displayed with timezone "GMT-6 Guadalajara, Mexico City, Monterrey” as default
RingCentral app
Version 24.2.20, desktop, web, and mobile (Release date: May 2024)
Improvement for DND related "No ring" issues: To help users understand the missed calls caused by app and device OS DND status. It is especially easy for users to set a mobile device in the DND mode and forget this will also affect answer behavior on the RingCentral app.
What’s new announcement banner: Announcement banner replacing What's New carousel
Improve discovery of Help: Improved discovery of Help menu items in profile
BA Answered Elsewhere: This feature supports “Answered Elsewhere” in Business Analytics. When someone answers an incoming call simultaneously ringing multiple endpoints and coworkers, others see ‘Answered Elsewhere.’
On-demand generation on AI notes during call: On-demand generation of AI notes during the call and notes available during call recap
Separate Live Transcription from Recording: Separate the Live Transcription from Call Recording feature
AI summaries: Get a summary recap of your unread messages to catch up quickly; summarize long messages to save reading time
Message Threading/Replies: Threading allows for more organized discussions around single conversations.
Replies to threads move down within the stream, allowing users to catch up quickly
Users can also view threads within the drawer, offering a singular view of their side conversations
Audio/Video Messaging:
Audio Messaging: Optimized for speed, sending an Audio Message allows for more engaging and expressive conversation.
Video Messaging: Easy to use and familiar with video recording controls; Ability to multi-task
Language settings in the desktop app: Users can now choose the display language for the desktop application. This feature is also natively supported by iOS/Android.
Assign ringtones to contacts: Instantly differentiate your calls by setting unique ringtones for your contacts.
Optimize screen real estate with the drill-down experience
Streamlined search functionality and efficient assign ringtones workflow
Audio tone for warm transferred calls: Audio prompt (beep) triggered upon successful completion of a warm transfer to notify parties that transfer has occurred
Allow in-app role assignment to the user: Customer admins gain new capabilities in the RingCentral app > Company settings > User management > Manage users and licenses:
Choose the role of the user when adding a new user;
Change the role of the existing user;
Find users on account by their roles
Search and download of Transcription (Notes users): Enable users to search and download live transcription persisted after the call
AI writer: Users can now use AI writer for the following:
Improve writing
Spelling & grammar check
Translate languages
Change message tone: casual or professional
RingCentral Rooms
Version 24.2.20 (Release date: May 20, 2024)
Manage digital signage display times: IT admins can customize the days and times that digital signage displays from the Admin Portal.
Rooms users can opt in to pre-beta features: With Labs, users can now opt in to pre-beta features before they get released in beta or to all users. Full HD (1080p) video for Rooms is the first lab feature.
Self-view in SIP meetings: With self-view, participants can see how they look on camera in SIP meetings. The user can hide the thumbnail or adjust its position and size.
Update the Rooms scheduler from the Admin Portal: IT admin can now update or schedule an update for the Rooms scheduler from the Admin Portal.