Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
RingCentral Desktop & Web App, Version 22.1.20 (Release: 2/24/2022)
Quick contacts: Add the contacts you connect with most frequently to your Quick contacts, making it easier and faster to reach them.
Advanced app commands: Have incoming calls automatically open an external app or URL.
Group extensions:Search and call Group extensions from your Contacts tab.
Share files from Box:Share files in your message directly from your Box cloud storage system.
Meeting dial-in number localization:When a meeting is shared in a conversation, the dial-in number will be localized to the region set in your Admin Portal.
RingCentral Mobile App, Version 22.1.20 (Release: 2/28/2022)
Call handling and voicemail settings:Set up how your calls are answered.
Dynamic End-to-end encryption: Keep your meeting secure by turning on End-to-end encryption at any time during your meeting.
Team mentions:Refer your coworkers to the right team by using the @ or # to directly link a team in conversations.
Finnish support: We now support Finnish.
RINGCENTRAL phone
RingCentral Phone Desktop App, Version 22.1 (Release: February 15 through March 11, 2022)
Added Finnish language support.
Improved blocked and allowed numbers management for calls, faxes, and SMS. Added the ability to block private numbers.
Added ability to select audio devices for Citrix and VMware (plugin update required).
Added a visual indication when media is optimized for Citrix and VMware.
Bug fixes.
RINGCENTRAL MVP CORE
MVP Core, Version 22.1 (Release: February 1 through March 1, 2022)
Admin Portal
Allow assigning numbers when deleting users
Performance tuning for loading phones in various areas
MACD Swap & reassign phone
Forward all company calls (FACC)
Global
Global MVP has added Lithuania to the list of available countries
Phones and Devices
Global MVP has added Lithuania to the list of available countries
Global
Available for purchase or rental in US, Canada, & UK only
Yealink W76P & W79P DECT handsets
Yealink CP925 & CP965 conference models
Yealink T43U, T46U, T48U, T53W, & T54W with expansion modules
Poly Rove 30 & Rove 40 wireless models
Unify CP700 with 1 or 2 extensions
Unify CP700X with 0, 1, or 2 extensions
For assisted provisioning only: Yealink T58W & VP59P
MVP Core, Version 22.1 (Release: February 10 through March 22, 2022)
Bug fixes
Engage digital
Engage Digital, Version 22.1.3 (Release Date: 2/9/2022)
Engage Messaging: Share location feature, Preserve the position of the Title Message on iOS & Display agent name and time stamp in responses
Email: Allow autocompletion for Identities controlled by Engage Digital
WhatsApp: Structured messages enhancements
Engage Digital, Version 22.1.4 (Release: 2/24/2022)
Agent Assist: Automated Google Agent Assist model creation
API: Exposed ‘no_password’ field in user API and exports
Engage Dialog Flow: Prevent message fallback to agent when an end-user message has more than 256 characters
Engage Digital: Global retention policy and Data Purge extension limited to 2 years
Agent Messages: ‘Anonymize’ or delete the content of a message
ENGAGE VOICE
Engage Voice, Version 22.1.1 (Release: 2/7/2022)
Engage Analytics: New ‘Copy Report URL” & ‘Copy Dashboard URL’ buttons to share Reports or Dashboards
Engage Analytics: New Reports and Attribute, Dashboard Enhancements & New Dashboard Timestamp feature
Engineering Improvements: The 22.1.1 February Release includes various improvements, including bug fixes and performance of Engage Voice software.