Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
With this update, users will have more options to filter their messages (e.g. by unread, @mention, draft, failed messages).
Updated Meeting Tab
A redesign of the “Meet” tab in the RingCentral mobile app will enable users to connect their calendar to view, join, and schedule meetings from within the app.
Users will be able to customize and share their status with others using a combination of text and emoji. Users will need to update to the latest version of the RingCentral app for desktop to see this feature.
In-app Media Player
Users will be able to play videos that are shared with them directly from within the message in the app without needing to download the file.
A new Share Screen button within the desktop app Meet tab will allow users to share their screens directly from the app via proximity sensor, sharing key, or meeting ID.
New "Recordings" button
A new "Recordings" button in the Meet tab will make it easier for users to access their meeting recordings by taking them directly to where they are stored in Admin Portal. Additionally, users will also receive desktop notifications with more context on when their file is being processed.
External Meeting Link Enhancement
When users click on a meeting URL outside of the RingCentral app (e.g. in an external calendar invite) the meeting will now launch in the embedded meeting experience within the RingCentral desktop app (if the user has RC app installed).
A Personal Link for RingCentral Meetings is similar to a Personal Meeting ID (PMI) but instead of numbers, users will be able to use a string of letters (e.g. johndoe). This will also work with a personal meeting room URL (e.g. meetings.ringcentral.com/my/johndoe).
Polling
A polling feature for meetings will allow hosts to create single choice or multiple choice polling questions for attendees during meetings.
Admin Updates
Meetings in Top-level Navigation Menu
Admins will be able to access RingCentral Meetings settings and configurations through the top-level navigation within the Admin Portal.
Password Setting Improvements
An improved user interface for setting Password/PIN will show password criteria in a persistent manner and indicate which rules have been met or not. It will also allow users to view what they’ve typed into form fields.
User Table Improvements
In the User Table inside of Admin Portal, admins will be able to expand the table and also adjust column widths.
Table Filter Reorganization
Advanced filters within tables have been organized under an additional section (“More”), allowing the user to focus on the primary actions for the page and making for a cleaner and simpler look and feel.
AppCues Walkthroughs
The RingCentral Admin Portal is complex so we’ve teamed up with AppCues to display walkthroughs and tips to empower users and admins.
Call Recording Icon
A new visual indicator in Call Log & Messages will denote any calls that were too short to be recorded (less than 500ms).
There will be a new ability to send notifications by text message and/or email to a predefined list of recipients when 911 is dialed by any user on an account.
Automatic Call Recording
Admins will be able to enable automatic call recording during the user activation process.
Download all Phone Numbers
Admins will have the ability to download all of their numbers in CSV format from the Phone Numbers tab in the Admin Portal.
Add “Site” to Templates
Admins who set up users will be able to leverage a new site option in Limited Extension and User templates to simplify the setup process.
Call Log Fax Results Codes
A new designation will be available in the call log for voice calls made to fax only numbers.
Call Handling Updates
Shared Line Caller ID Enhancements
Users who make calls using Shared Lines from their personal phones will be able to present an extension number to the called party for easier identification. Additionally, users can select one of the direct lines in a Shared Line Group and assign it as the entire group’s Caller ID.
Copy Call Queue Settings
Users will be able to copy settings from an existing call queue when creating a new call queue, making setup easier and faster.
Call Queue Manager Selection from User List (Beta)
This new process allows admins to assign multiple users to serve as managers of a call queue. Call queue managers can also be assigned different permission levels (full access and members only) and login to manage queues using their own credentials.
This new process will give authorized users the ability to port international numbers to RingCentral through a self-serve, on-demand portal.
Lower Call Rates to New Zealand
New lower outbound pricing will be available for customers making calls to New Zealand.
UK Data Localization
RingCentral Analytics added as part of UK data localization.
Platform Updates
Salesforce Call Log UX Enhancement
Equip customers with the very best in UX design, so the call experience and management are optimized. One-click easy access to call controls makes for an easier calling experience and enhanced search capabilities help users find what they’re looking for faster.
RingCentral for ServiceNow
This integration will provide seamless integration between RingCentral phone system with ServiceNow CRM. RingCentral for ServiceNow will help improve the process of managing customer account information before, during, and after a call.
RingCentral for SugarCRM
This integration will provide seamless integration between RingCentral phone system with SugarCRM. Features will include click-to-dial inside SugarCRM and on any browser tab, caller info screen pops for inbound and outbound calls, automatic call logging and many more.