Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
RingCentral app desktop, Version 21.3.20 (Release: August 13, 2021)
Group Call Pickup: If you're part of call group, you can now answer calls for other members if they aren't available to pick up the phone.
RingOut: Call out from another device of your choice, using your RingCentral caller ID.
Office hours settings: RingCentral app users can set their office hours within the app, making it easier to set your availability for inbound calls.
Allow and block list (beta): As an admin, you can add or block domains and email addresses from communicating with your company.
Click to dial Outlook support: A one-click shortcut from the Windows Outlook client opens the dial pad in the RingCentral app and automatically makes a call.
Send files from SharePoint: This new upload option allows you to send files in your message from your SharePoint cloud storage system.
RingCentral Meetings language support: Your RingCentral Meetings are now in the same language as your computer settings.
National Suicide Prevention Lifeline support: US customers can dial 988 to connect to the National Suicide Prevention Lifeline.
Advanced app details: View advanced app details in the "About RingCentral" section such as your video integration version, app domain, and more.
Telus RingCentral Video app: RingCentral Video is now available for all Telus branded signups.
BT RingCentral Video app: RingCentral Video is now available for all new British Telecom (BT) branded signups.
RingCentral app mobile, Version 21.3.20 (Release: August 13, 2021)
Advanced call management heads-up display (HUD) for mobile (closed beta): Empower receptionists and executive assistants to view colleagues' real-time availability and manage multiple incoming calls.
Microsoft Global Address List (GAL) and Google Directory contacts integration: Connect to your contacts from GAL and Google Directory for communicating across your entire organization.
Virtual video background support (RingCentral Video): Replace your background with a video file of your choice.
Screen share from Google Drive (RingCentral Video) (closed beta): Directly present files from your Google Drive without sharing your whole screen.
Sign in with Apple (iOS only): Use your Apple account to sign in or sign up for a free account.
National Suicide Prevention Lifeline support: US customers can dial 988 to connect to the National Suicide Prevention Lifeline.
RINGCENTRAL VIDEO
RingCentral Video, Version 21.3.20 (Release: End of August)
Language and date format localization
Music support for screen sharing
Noise reduction improvements
Provide warning if user joins on Windows 7
Allow disabling meeting chat
RingCentral Rooms, Version 21.3.20 (Release: End of August)
Phone as controller [Android Rooms]
Phone as controller from a different network [Mac Rooms]
Participate in breakout rooms [Android Rooms, Windows Rooms]. Available in closed Beta.
Proximity share from RingCentral app [Mac Rooms]
App version forced upgrade [Windows Rooms]
RINGCENTRAL MVP
MVP Core, Version 21.3 (Release: Early-August to end of September)
Admin
Admin Portal enhancements
Global header redesign: A simplified version that provides the ability to perform core tasks more efficiently.
Archiver settings and permissions: New settings for the admin and user levels providing more granular control.
Copy and assign a user extension using licenses
Permanent end user phone settings
Business hours
Call forwarding
Voicemail
Call Handling
Call Queue Manager enhancements
Added a “Messages” call queue manager permission which can be assigned to users who listen to call queue voicemails and return missed calls.
Increased the maximum number of managers per call queue from 15 to 50.
Renamed the call queue manager permission “Members Only” to “Member Management”.
Added a navigation link to the Analytics portal from the Call Queue Management portal which is displayed when the manager has at least one Analytics permission.
Call Queue message notification enhancements
Added the ability to specify if voicemail messages and/or received faxes should be included in email notifications.
Added the ability to specify if email notifications should be sent to both call queue managers and other email addresses or other email addresses-only.
Phone hardware
Added models available in the US, Canada, and the United Kingdom.