Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
RingCentral app desktop, Version 21.2.20 (Release: Mid-May)
Account federation
Organizations split across multiple accounts can link accounts to allow extension-to-extension calling.
Advanced team administration (Open customer beta)
Admins can join private and public teams, reassign team admins, adjust team settings, and more.
RingCentral app mobile, Version 21.2.20 (Release: Mid-May)
RingCentral Video: Change schedule meeting flow to allow user to invite without calendar
Create a calendar invite and include your meeting details all from within the app.
RingCentral Video: Double confirmation when ending a meeting
You'll now be prompted twice to confirm you want to end a meeting for everyone in attendance.
RINGCENTRAL VIDEO
RingCentral Rooms, Version 21.2.20 Mac (Release: Early May)
Voice commands enabled RingCentral Rooms
Limit RingCentral Room’s operation time on device
RingCentral Video, Version 21.2.10 (Release: Mid-May)
Extend scheduled meeting expiration date after each active session
RingCentral Rooms, Version 21.2.20 Android (Release: Mid-May)
Limit RingCentralRoom’s operation time on device
RINGCENTRAL PHONE APP
RingCentral Phone app desktop, Version 21.2.0 (Release: Mid-May)
RINGCENTRAL OFFICE
Office Core, Version 21.2 (Release: Early May to June end)
Admin Portal
Company Call Handling Redesign
Route company calls to different touch points without having to go through a complex setup process.
Search for users by their email address
Simplified addition of users
Choose user types, add and enable users in a single step to enhance efficiency.
Enterprise portal for federated accounts
Federated accounts management is an enterprise portal that allows administrators to provision, manage and search across multiple RingCentral account instances in a company.
Global
Added Global Office countries; Greece, Estonia, Slovenia, and South Africa
Thailand dial plan
Phones
Yealink T33G for purchase in US, Canada, and UK
Poly Trio 8300 for purchase in US, Canada, and UK
Assisted Provisioning (for Germany & France)
Zero Touch Provisioning (ZTP) for more Poly models (for US, Canada, and UK customers)
Redirection & Provisioning Service (RPS) for Yealink (for US, Canada, and UK customers)
ALE phones; 8008/8008G CE, 8018 CE, 8058 CE, 8068 CE (for European customers)
Cisco 7821, 8811
Assisted provisioning only
Call Handling
Call queue remote member management
Administrators, call queue managers & call queue members now have two status controls to increase speed of answering incoming calls while improving call queue productivity
Office Core, Version 21.2.2 (Release: May end to mid-July)
Phones
Call queue pickup
Allows calls waiting in a call queue to be picked up by pickup group members after being notified of the exceeded ‘alert’ time.
Group call pickup
Group pickup users receive notification when someone is calling a group member and can answer each other’s calls from their own device.
OFFICE ANALYTICS
Analytics, Version 21.2.20 (Release: Mid-May)
ENGAGE
Engage Digital, Version 21.2.3 (Release date: Early May)
Engage Voice, Version 21.2.2 (Release date: Mid-May)
Engage Digital, Version 21.2.4 (Release date: Mid-May)