Businesses must register their text usage as soon as possible, or outbound texting will be blocked.

Highlights > June 2024

Release Notes

June 2024 Release Highlights

RingEX Core

Release dates: June 5 to 26, 2024

Admin

Company Call Log Saved Searches: Company call log administrators can now save frequently used search and filter settings so finding desired call records is faster and easier. Saved search and filter settings can also be applied when downloading or scheduling the delivery of call log records so the data included in the file is specific to your needs
Assign and reassign in Bulk using Excel file: The management options for add-on licenses are enhanced with additional capabilities: bulk license assignment via file and license reassignment from one user to another
Standardize User License Agreement: Management of add-on licenses such as Large Meetings, Webinars, Push to Talk, etc is now centralized on "Licenses & Inventory" page, which has also received a refreshed interface

Call Handling

Call Rule Enhancements for User Extensions: The new call rule service for User extensions introduces new capabilities that address long standing customer and community requests:
- Ring desktop and mobile apps independently
- Ring desktop and mobile apps in any order
- Ring a coworker extension when you receive an incoming call
- Customize how calls are routed while in DND
- Create custom ring sequences that go beyond sequential or simultaneous
SMS Registration: Customers who need to send/receive SMS to/from US/CA phone numbers must complete wireless-carrier registration. Registration process is automated to make it easier than ever before

Global

With the introduction of BYOC in Türkiye, customers in any direct sales country can purchase BYOC licenses for their users in Türkiye as per BYOC guardrails
New devices supported (merchandisable):

Poly Rove 20 B1, Edge EM for 450/500/550 for RC brand - Available for all global countries
New BYOD with assisted provisioning (non-merchandisable):
- Unify CP410 - Available for all global countries

Partner Specific

Enable Use of Prefix/Number Range or the directory for Cloud Connector: Admins will now have the ability to configure range and or prefix to route calls to an external PBX. This is available in service web when the Cloud Connector feature is turned on. In the directory integration tab both configurations will be available
Live Transcriptions/Closed Captions in Italian, Portuguese, and French: We have added support for Italian, Portuguese & French languages when using closed captions or live transcriptions service
Phone Number Masking & Location Data Controls: Admins now have the ability to mask external phone numbers and location based data displayed within the service web “Company Call Logs” and “Analytics” portal
UK ERL Address Form Updates: Updated UK Emergency Response Location address format

RingCentral app

Version 24.2.30, desktop, web, and mobile (Release date: June 2024)

Accessibility improvements: Improve button/menu focuses, text labels, tooltip content, screen reader description, and large text truncation to make our desktop/web and mobile apps more accessible.
Call mirroring (limited release): New Phone tab layout - Dialpad as subtab with quick contacts, embedded call window, full view display of HUD.
Enhanced Phone AI features (limited release): Key enhancements include the following:
- Closed captioning, Live transcriptions
- Separating Call Recording from Live Transcript/Smart Notes
- AI notes (select Beta customers only)
- Improved visual representation of post-call AI notes
Bridge call appearance: Shared line experience compatible across soft clients (desktop and mobile app). Allows users to call on behalf, pick up on behalf, and barge in on calls within the delegated line group.
Voicemail detail screen re-design for mobile app: Improved layout of voicemail detail page on mobile.
Return to the Original App upon login and logout (mobile only): RingCentral app to send the user back to the company app once login or logout completes.
Closed Caption and Live Transcription enabled for all tiers: Live Transcription and Closed Captions are now available for all RingCentral Brand users.
Filter calls with AI Notes: Allows the user to filter the calls with AI Notes so they can quickly see all their calls with notes.
Increased width of AI Notes in Call History: Increased width of the AI notes section to make it easy to read notes.
Network Quality and Network Type Graph (QoS Analytics): The NQI and Network Type Graph help determine if the degradation of quality happened due to a bad network or frequent switches between network types (e.g., Poor wifi signal, poor cellular reception, or connection issues during network switch).
Phone Number Masking and Hide Location Data Controls (QoS Analytics): Provides users the ability to hide phone numbers and any locations for QoS, Business Analytics, Performance Reports, Rooms & Devices.

RingCentral Rooms

Version 24.2.30, Android/Windows (Release date: June 17, 2024)

Turn audio for digital signage on or off: Admins can now turn audio for digital signage on or off in the Admin Portal. When audio is muted, visual content will display without sound.