> August 2021
August 2021 Release Highlights
RingCentral app desktop, Version 21.3.20 (Release: Mid-August)
RingCentral app mobile, Version 21.3.20 (Release: Mid-August)
RingCentral Video, Version 21.3.20 (Release: End of August)
Language and date format localization
Music support for screen sharing
Noise reduction improvements
Provide warning if user joins on Windows 7
Allow disabling meeting chat
RingCentral Rooms, Version 21.3.20 (Release: End of August)
Phone as controller [Android Rooms]
Phone as controller from a different network [Mac Rooms]
Participate in breakout rooms [Android Rooms, Windows Rooms]. Available in closed Beta.
Proximity share from RingCentral app [Mac Rooms]
App version forced upgrade [Windows Rooms]
MVP Core, Version 21.3 (Release: Early-August to end of September)
Admin Portal enhancements
Global header redesign: A simplified version that provides the ability to perform core tasks more efficiently.
Archiver settings and permissions: New settings for the admin and user levels providing more granular control.
Copy and assign a user extension using licenses
Permanent end user phone settings
Call Queue Manager enhancements
Added a “Messages” call queue manager permission which can be assigned to users who listen to call queue voicemails and return missed calls.
Increased the maximum number of managers per call queue from 15 to 50.
Renamed the call queue manager permission “Members Only” to “Member Management”.
Added a navigation link to the Analytics portal from the Call Queue Management portal which is displayed when the manager has at least one Analytics permission.
Call Queue message notification enhancements
Added the ability to specify if voicemail messages and/or received faxes should be included in email notifications.
Added the ability to specify if email notifications should be sent to both call queue managers and other email addresses or other email addresses-only.
Added models available in the US, Canada, and the United Kingdom.
Poly desk phones; CCX 400, CCX 500, CCX 600, and CCX 700.
Yealink conference phone; CP930w.
Yealink DECT cordless phone; W69P.
Assisted provisioning added in the US, Canada, and the United Kingdom.
Yealink desk phone models; T53, T53W, T54W.
Analytics, Version 21.3.30 (Release: Mid-August)
Engage Digital, Version 21.3.3 (Release: Mid-August)
Instagram Direct Messaging
Supports Instagram Direct Messaging as a source with bi-directional communication between IG DM and Engage Digital agents. Available in closed Beta.
WhatsApp Embedded Sign Up
A new API which streamlines the sign up process allowing customers to onboard on their own. Available in closed Beta.
Engage Digital, Version 21.3.4 (Release: Late August)
Engage Voice, Version 21.3.2 (Release date: August 2)
New Report Library is generally available with new documentation and training resources.
Various improvements, including bug fixes and performance of Engage Voice software.
Engage Voice, Version 21.3.3 (Release: End of August)
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