Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
To improve your work-from-home experience, RCV Virtual Background can blur your background or replace it with a pre-set or custom image.
RingCentral Scheduler
The two Outlook add-ins (“RingCentral Meetings for Outlook” and “RingCentral Video Add-in”) will be merged and replaced by “RingCentral Scheduler”.
15 fps screen sharing from Chrome/Edge
Screen sharing from a browser will be smoother as the maximum frame rate is increased from 5 to15 frames per second (depending on CPU & bandwidth).
Freeze video while reconnecting
A participant's video will be frozen (instead of switching to the profile picture or initials) when they are having connection issues.
Improved Audio & Video settings
The microphone test will playback your voice to check input level. Audi & video settings were moved from the General tab to the Audio & Video tabs to make them easier to find.
RingCentral Rooms, Version 20.4.30 Android (Release date: 12/8/30)
Set region and dial-in number
Rooms users can now choose the region and number they prefer to instruct users to dial into the meeting.
Pan, tilt, zoom in & out the camera during a meeting
If a Rooms camera supports PTZ, users in room can now pan, tilt, and zoom in & out the camera during a meeting.
Controls cameras on Poly X30 and X50 room cameras. Available for RingCentral Office customers with Standard, Premium, or Ultimate editions.
Ability to adjust Pan, Tilt, Zoom (PTZ) from the Rooms controller.
Control camera auto framing - Once enabled, the camera will automatically track and frame the meeting participants.
Control Room camera auto framing
If a Rooms camera supports auto framing
IT admin can set the camera to automatically track and frame the meeting participants.
User in Room can turn on/off camera auto-framing setting from Control Camera dialog, during meeting.
RingCentral Phone app, Version 20.4.0 (Release date: Mid December)
Control bounce/flash app icon
Users can control bounce/flash behavior of the app in Windows and Mac application trays.
Administrative (being released starting in November, by account)
Telco Relay Service calling 711
Hearing-impaired users are now able to reach state Telecommunications Relay Services (TRS) by calling 711 from any endpoint with a US or Canada digital line assigned. A new TTY Softphone has also been added to the RingCentral App Gallery.
PLATFORM
RingCentral Phone plugin for Citrix
Optimize the telephony processing in your Citrix VDI environments.